How a Customer Service Professional Certification Boosts Your Career
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With the current unemployment rate as high as it’s been since the Great Depression, the need for your resume to stand out is greater now than ever. Employers in every industry from healthcare to information management are increasingly requiring candidates to be proficient in soft skills like customer service.
But while anyone can claim to have strong customer service skills, few job applicants have the training to prove it. Customer service certification shows a potential employer that you're not just saying what they want to hear: you've actually invested your time in soft skills training.
Why Soft Skills Matter
It may surprise you to know that soft skills like communication and teamwork often matter more than technical skills in entry-level positions, even in a number of non-licensed healthcare staffing roles.
Employers have systems in place to train you to use their computer systems and may even pay for technical career development training down the road, but soft skills are needed from your first day on the job.
Entry-level workers are often placed in positions that require interaction with the public. Whether you're answering the telephone, checking people in at a front desk, sending emails or helping a customer in a high-stress situation, your soft skills will be what set you apart from others in the field.
In today's digital-centric world, review sites and outside surveys carry more weight than they did a few years ago. Your interactions with customers can mean the difference between your facility receiving the funding it needs, and it struggling to make ends meet. You can bet your hiring manager knows this and will be on the lookout for a team member who can put people at ease and provide a positive experience.
The Most Important Customer Service Skills to Learn
There are a number of crucial soft skills to help you succeed in a customer service position, especially in the healthcare field. A customer service certification doesn't just look good on your resume—it also trains you in each of these critical areas.
Written & Verbal Communication Skills
In a recent survey, a whopping 81% of millennials reported that they feel nervous about talking on the phone. Meanwhile, written communication, such as email, can often come across as rude without facial expressions and tone conveying your intended meaning.
Your customer service certification training will prepare you to master phone calls, emails, and face-to-face interactions so that you always come across the way you intend to.
Teamwork & Interpersonal Skills
On a rough day when nothing seems to be going your way, your team should be there to have your back. Learn how to establish a rapport with your team and build trust so that you can rely on them (and vice versa) on the hardest days in the office.
Analytical & Problem Solving Skills
In many cases, you won’t just be the first person to speak to customers when they come into the office, you'll also be the first to deal with complaints. Your customer service certification will teach you the four core skills necessary to understand what a customer wants and deal with their complaints gracefully and helpfully.
Further Your Career Today
Whether you're looking to amp up your resume before job hunting or you're interested in opportunities for workforce development in your current role, customer service certification will provide you with the soft skills you need to succeed in your chosen industry.