A veterinary client service representative (VCSR) is the face of the veterinary clinic, and they serve a valuable role. The VCSR is the first person a client sees when they enter a veterinary clinic. Their primary role is to provide excellent customer service.
MedCerts’ Veterinary Client Service Representative (VCSR) Program
This program is a fully online program that uses interactive training to prepare you for a career in the veterinary field. The program is self-paced and can be completed in only 12 weeks!
The courses and certification included in this program are:
CS-1011: Customer Service Professional - Level 1
MS-1000: Microsoft Office Basics
HI-1011: Medical Office Procedures and Administration
VA-3010: Veterinary Office Fundamentals
CMAA: Medical Administrative Assistant Certification
MedCerts’ has three primary eligibility requirements:
You must have a high school diploma or GED.
You must have access to a web browser and an internet connection.
You must complete the course registration and pay the tuition.
Employers in this field may also have these additional requirements:
Ability to stand for long periods.
Normal or corrected vision and hearing.
Suitable psychomotor skills.
Good hand-eye coordination.
This program will prepare you to take the CMAA national certification exam through the NHA and begin a career in the veterinary field. Each of the courses taught during this program offers vital skills needed to work as a veterinary receptionist.
Customer Service Professional - Level 1
Negative interactions with office staff can cause clients to go elsewhere. This is why having good customer service skills is very important.
This course will teach you the fundamentals of how to provide good customer service. Skills taught in this course are:
Determining how to get to the root of a problem.
Learning how to defuse anger and aggression.
Discovering how to increase customer retention.
Microsoft Office Basics
Veterinary clinics use a lot of technology, and many of them use Microsoft Office. During this course, you will learn the basics for the three core Microsoft Office applications:
Medical Office Procedures and Administration
The primary focus of this course is to familiarize you with the overall healthcare industry. Many laws and regulations for human clinics are the same for animal clinics. A few essential skills you’ll acquire from this course are:
Recognizing important laws and regulations.
Learning about patient scheduling.
Understanding the benefits of providing patient education.
Veterinary Office Fundamentals
During this course, you will learn all about the inner workings of a veterinary clinic. A few skills gained during this course are:
Veterinary medical terminology
Veterinary hospital office procedures
Identify common cat and dog breeds
Dog and cat restraint techniques
Upon completing this program, you will be ready to enter the veterinary field as a trained veterinary receptionist with national certification. This is an entry-level position, and with additional training, you can advance to other positions in a veterinary clinic, such as a veterinary assistant or veterinary technician.
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