Veterinary Client Service Representative — MedCerts

Is Short-Term Online Career Training Right for You?

VA 4000

Veterinary Client Service Representative

Career Training

Get your foot in the door of the world of Veterinary Services and interact with animals every day as a veterinary receptionist

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13  Weeks
Program Length
Certification
$35,000
Avg. Starting Salary
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Is A Veterinary Client Service Representative Role Right For You? Take The MedCerts Online Career Training Readiness Quiz

This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if short-term online career training is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.

Veterinary Client Service Representative Online Training

MedCerts Tuition Advantage

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Monthly Payment Options Starting at $239 Payment Plans for Every Student

Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-10%.

Total Tuition $4,000 Pay in Full

The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.

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No Credit Check

Discover your eligibility without a credit check.

The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.

MyCAA, Army Credentialing Assistance and Workforce Grants

MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA) and Army Credentialing Assistance (Army CA). Those eligible include Military Spouses, active duty Army, Reserves and National Guard members, or workforce- funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.

What does a Veterinary Client Service Representative do?

As the face of the veterinary hospital, the customer service representatives are the first person the pet owner encounters on the phone or in person. The primary role of a veterinary client service representative (VCSR) is to provide excellent support to pet owners. They also provide assistance to the entire veterinary hospital or pet care team. VCSRs handle all aspects of the veterinary hospital's front desk, managing the flow of client visits and assisting to educate clients on general health topics and medications. They also prepare estimates and invoices, schedule appointments, handle financial transactions, manage medical records and are an essential part of any veterinary hospital team.

249,821
Entry Level Jobs in the US
Veterinary Client Service Representatives will see available jobs grow 29% over the next ten years.
All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.

What You’ll Learn
VA 4000
Veterinary Client Service Representative

If you love animals and are inspired to play a part in helping keep them healthy, a career as a Veterinary Client Service Representative is a great starting point.

This program prepares graduates for employment at private and chain animal hospitals or clinics, humane societies, boarding kennels, pet grooming centers and retail pet supply stores. Students learn about the veterinary healthcare team, medical records, medical terminology, medical office procedures, administration, basic pharmacology, proper animal handling, Microsoft Office basics and the principles behind providing top-notch customer service.

While VCSRs primarily work with human customers, they may also be called upon to provide basic animal care. To best prepare students for these responsibilities, our students learn the basics of animal nutrition, bathing, wellness, breed identification and animal restraint.

Graduates of this program will be prepared to take the Certified Medical Administrative Assistant (CMAA) exam sponsored by the National Healthcareer Association (NHA). The CMAA certification, while primarily purposed for traditional human medical office administration, still aligns to an animal care environment and will give graduates a leg-up on their competition.

*Applicants must be 18 years of age or older and have a High School diploma or GED. Many employers will require that you have suitable vision and hearing (normal or corrected), suitable psychomotor skills, hand-eye coordination, finger agility, and be able to stand for an extended period.

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  1. Demonstrate ability to identify a variety of dog and cat breeds commonly seen in the veterinary hospital
  2. Demonstrate an understanding of veterinary preventive care and common medications
  3. Gain knowledge of basic dog and cat handling and restraint techniques
  4. Distinguish between office logistic tasks related to medical records, financial procedures, and mail processing
  5. Recognize proper office opening and closing procedures, patient communication, computer skills, and telephone etiquette
  6. Grasp the importance of customer service, communication skills and professionalism .
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Enrollment Requirements

  1. High School Diploma or GED
  2. Web browser with internet connection
  3. Course registration & payment

Materials Included

  1. Expert-led video based training
  2. eBook: Kinn's Medical Administrative Assistant
  3. Competency assessments
  4. National Certification exam fee

Student Services

  1. Dedicated Student Success Advisors
  2. Tailored support based on performance & behavior
  3. Exam preparation process
  4. 1 yr. post-program access to Career Center & Career Coaches
Required Courses
PS 1011

Professionalism in Allied Health

32 hours
Length
2 Weeks
Duration

This course will benefit anyone considering a career in allied health, as well as those already working in the field. Allied Health Professionals must be committed to the key attributes of professionalism and strive to reflect this within the delivery of patient-centered safe and effective care. “Professionalism” is a broad term that reflects many different skills and abilities. For an individual to exhibit professionalism, he/she must be armed with specific skills and abilities that do not always show up within certification requirements, or even within a career training curriculum. Soft skills are hard to measure and are typically less well-defined than hard skills. However, soft skills are what set many job candidates apart. Professionalism is not just what one knows, it is how one does their job, how one behaves and how one comes across as they interact with others.

The purpose of this course is to provide students with soft skills training that will provide the tools needed to demonstrate a higher level of professionalism on the job. Key components of the course focus on patient interaction, proper office behavior, medical ethics, diversity and cultural bias, emotional strength, professional appearance and communication. The course maintains a focus on the key attributes that are true markers of professionalism.

This course was created with input from healthcare professionals working in the field, healthcare employers that hire our graduates, professional educators and even former MedCerts students. The end result is a collection of modules that touch on the soft skills that are TRULY important in the real world of allied healthcare. In this course, students are engaged through scenario-based learning that allows for real interaction with virtual co-workers and patients. Additionally, game-based activities keep students engaged and entertained throughout their learning journey.

    • Gain an understanding of the expectations of an allied healthcare professional in the workplace
    • Develop and exercise emotional intelligence, self-management and interpersonal skills
    • Build and improve internal and external communication skills with all exchanges
    • Enhance the patient care experience with successful interactions and patient satisfaction
    • Maintain solution-oriented conversations, manage conflict and build self-confidence
HI 1011

Medical Office Procedures and Administration

96 hours
Length
6 Weeks
Duration

This course will introduce the student to the Health care industry, its environment along with the day to day skill set and knowledge required to fulfill a position as a Medical Administrative Assistant. Modules include Professional Behavior, Communication, Law and Ethics, Law and Medicine, Daily Operations, Telephone Techniques, Appointment Scheduling, Correspondence, Computers, HIPPA Regulations, Records Management, Information Management, Basics of Coding, Health Insurance Basics, Professional Fees, Accounting and Bookkeeping, Banking and Financial Management, Practice Management, Marketing and Customer Service. 

    • Follow HIPAA & HITECH Compliance Laws
    • Understand the different kinds of insurances and plans
    • Perform Medical Front Office Procedures
    • Schedule Patients
    • Provide Patient Education
MS 1000

Microsoft Office Basics

16 hours
Length
1 Week
Duration

This set of courses includes basic (Level 1) training on the 3 core applications within the Microsoft Office Suite. Students learn the range of skills needed to create professional-quality documents and spreadsheets, and are trained to effectively use email communication tools in the office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, how to organize, calculate and analyze information in Microsoft Excel, and students will learn the basics of using email within Microsoft Outlook.

    • Prepare, edit, and enhance documents in Microsoft Word
    • Apply methods to organize, calculate, and analyze information using Microsoft Excel
    • Prepare and send professional email messages from within the Microsoft Outlook environment
VA 3010

Veterinary Office Fundamentals

64 hours
Length
4 Weeks
Duration

The Veterinary Office Fundamentals course prepares students for an exciting career in animal care or an administrative role in veterinary medical healthcare. Students gain a fundamental understanding of how a veterinary office functions, and include core topics such as Veterinary Hospital Basics, Veterinary Front Desk, Basic Animal Care and Handling and Basic Pharmacology. Additional topics include Medical Terminology, Safety and OSHA Standards, and animal/breed identification. 

In this course, students are exposed to a variety of eLearning elements that allow for hands-on interaction with the screen for an engaging education. An immersive environment and interactivities will provide the student opportunities to practice key skills performed as a central service technician. In addition to video-based instruction and 3D environments, a variety of other learning methods are utilized for engagement, entertainment and inspiration throughout training.

    • Gain knowledge of veterinary hospital office procedures
    • Gain knowledge of veterinary medical terminology
    • Gain an understanding of veterinary medical record management 
    • Identify a variety of dog and cat breeds commonly seen in a veterinary hospital
    • Gain an understanding of veterinary preventative care and common medications
    • Gain knowledge of basic dog and cat handling and restraint techniques 
Code Course Duration
PS 1011 2 Weeks
HI 1011 6 Weeks
MS 1000 1 Week
VA 3010 4 Weeks
Total Program Duration 13 Weeks

Veterinary Client Service Representative

Job Opportunities

Veterinary Client Service Representative

$30,000 – $35,000
Estimated Salary
Entry-Level

Medical Receptionist

$21,000 – $28,000
Estimated Salary
Career Potential

Veterinary Assistant

$20,000 – $40,000
Estimated Salary