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What does a Veterinary Client Service Representative do?
As the face of the veterinary hospital, the customer service representatives are the first person the pet owner encounters on the phone or in person. The primary role of a veterinary client service representative (VCSR) is to provide excellent support to pet owners. They also provide assistance to the entire veterinary hospital or pet care team. VCSRs handle all aspects of the veterinary hospital's front desk, managing the flow of client visits and assisting to educate clients on general health topics and medications. They also prepare estimates and invoices, schedule appointments, handle financial transactions, manage medical records and are an essential part of any veterinary hospital team.
Entry Level Jobs Available In The US
According to Burning Glass jobs data, Veterinary Client Service Representatives will see available jobs grow 29% over the next ten years
Veterinary Client Service RepresentativeMedCerts Tuition Options
We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.
Pay in Full
One Time Payment
Pay in full, up front.
Get the most value out of your education and focus on your studies instead of making monthly payments.
Starting with just $300 down!
Pick the payments that fit your life (or budget). Plans range from 4 to 12 months with 0% interest rates available!
Final pricing is given at time of purchase and may vary from the example pricing given above.
MyCAA, Army Credentialing Assistance and Workforce Grants
MedCerts offers financial aid options through MyCAA, WIOA and Army COOL. You must be a Military spouse, active duty Army, Reserves, or National Guard member or WIOA eligible job seeker to receive aid.
Training OptionsVeterinary Client Service Representative
MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career
Two and Four Year Colleges
Other Online Programs
Program & Tuition Cost
Up to $20,000
Exam Fees, Books & Materials
Up to $750
Up to $750
Career Ready In
Set Class Schedule
None - 100% online
None - 100% online
Exam-tailor + soft-skill training to build well-rounded careers
Exam-based + prerequisites and electives to meet credit hour requirements
Personal Student Advisors, Subject Matter Experts & 24/7 support
Professors - scheduled office hours
1-1 Coaching + Career Toolkit to prepare for a lasting career
Access to Career Services Dept.
3D animations, immersive environments, interactive activities, game-based learning
Typically videos & presentations
This table is for reference only. Actual prices, durations and features may vary. Pricing is based on full-cost tuition for a Medical Assistant or similar program before any financial aid.
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Over 1000 Student Reviews
“MedCerts offers the perfect type of education platform for me. I have been going through lessons while my five kids are doing their online lessons. I am able to pause at any time to help my little learners. MedCerts programs offer more than lessons to read, and instructors to listen to. Krystal Edwards, my patient Advisor, has been in contact throughout the entire process. Helping me with study recourses, and keeping me accountable to my goals. Soon I will sit for my National Certification Exams. I will be working with MedCerts to find job openings that I am now qualified for. MedCerts training is one of the good things that have happened in 2020! ”
Veterinary Client Service Representative
If you love animals and are inspired to play a part in helping keep them healthy, a career as a Veterinary Client Service Representative is a great starting point.
This program prepares graduates for employment at private and chain animal hospitals or clinics, humane societies, boarding kennels, pet grooming centers and retail pet supply stores. Students learn about the veterinary healthcare team, medical records, medical terminology, medical office procedures, administration, basic pharmacology, proper animal handling, Microsoft Office basics and the principles behind providing top-notch customer service.
While VCSRs primarily work with human customers, they may also be called upon to provide basic animal care. To best prepare students for these responsibilities, our students learn the basics of animal nutrition, bathing, wellness, breed identification and animal restraint.
Graduates of this program will be prepared to take the Certified Medical Administrative Assistant (CMAA) exam sponsored by the National Healthcareer Association (NHA) and will attain the status of Customer Service Certified (CSC) as designated by the Professional Association for Customer Engagement (PACE). The CMAA certification, while primarily purposed for traditional human medical office administration, still aligns to an animal care environment and will give graduates a leg-up on their competition.
*Applicants must be 18 years of age or older and have a High School diploma or GED. Many employers will require that you have suitable vision and hearing (normal or corrected), suitable psychomotor skills, hand-eye coordination, finger agility, and be able to stand for an extended period.
Gain knowledge and skills in preparation for the Certified Medical Administrative Assistant (CMAA) credentialing exam
Demonstrate ability to identify a variety of dog and cat breeds commonly seen in the veterinary hospital
Demonstrate an understanding of veterinary preventative care and common medications
Gain knowledge of basic dog and cat handling and restraint techniques
Discuss patient scheduling and related tasks for provider scheduling, diagnostic testing and procedures
Distinguish between office logistic tasks related to medical records, financial procedures and mail processing
Demonstrate ability to utilize core Microsoft Office products to effectively contribute to the office environment
Recognize proper office opening and closing procedures, patient communication, computer skills and telephone etiquette
High School Diploma or GED
Web browser with internet connection
Course registration & payment
Expert-led video based training
eBook: Kinn's The Administrative Medical Assistant by Niedzwiecki, Pepper and Weaver
National Certification exam fee
Dedicated Student Success Advisors
Tailored support based on performance & behavior
Exam preparation process
Career Services Advisor
Customer Service Professional I
This module is a unique and entertaining course designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).
Appreciate why first-rate customer service adds value to every organization
Understand how to determine what the customer wants and provide confidence in your product
Know how to deal with complaints and apply the four core skills for high quality service
Create value and play a part in profitability through performance and productivity
Enhance your company's market position by demonstrating what differentiates your company from the competition
Medical Office Procedures and Administration
This course will introduce the student to the Health care industry, its environment along with the day to day skill set and knowledge required to fulfill a position as a Medical Administrative Assistant. Modules include Professional Behavior, Communication, Law and Ethics, Law and Medicine, Daily Operations, Telephone Techniques, Appointment Scheduling, Correspondence, Computers, HIPPA Regulations, Records Management, Information Management, Basics of Coding, Health Insurance Basics, Professional Fees, Accounting and Bookkeeping, Banking and Financial Management, Practice Management, Marketing and Customer Service.
Follow HIPAA & HITECH Compliance Laws
Understand the different kinds of insurances and plans
Perform Medical Front Office Procedures
Provide Patient Education
Microsoft Office Basics
This set of courses includes basic (Level 1) training on the 3 core applications within the Microsoft Office Suite. Students learn the range of skills needed to create professional-quality documents and spreadsheets, and are trained to effectively use email communication tools in the office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, how to organize, calculate and analyze information in Microsoft Excel, and students will learn the basics of using email within Microsoft Outlook.
Prepare, edit, and enhance documents in Microsoft Word
Apply methods to organize, calculate, and analyze information using Microsoft Excel
Prepare and send professional email messages from within the Microsoft Outlook environment
Veterinary Office Fundamentals
The Veterinary Office Fundamentals course prepares students for an exciting career in animal care or an administrative role in veterinary medical healthcare. Students gain a fundamental understanding of how a veterinary office functions, and include core topics such as Veterinary Hospital Basics, Veterinary Front Desk, Basic Animal Care and Handling and Basic Pharmacology. Additional topics include Medical Terminology, Safety and OSHA Standards, and animal/breed identification.
In this course, students are exposed to a variety of eLearning elements that allow for hands-on interaction with the screen for an engaging education. An immersive environment and interactivities will provide the student opportunities to practice key skills performed as a central service technician. In addition to video-based instruction and 3D environments, a variety of other learning methods are utilized for engagement, entertainment and inspiration throughout training.
Gain knowledge of veterinary hospital office procedures
Gain knowledge of veterinary medical terminology
Gain an understanding of veterinary medical record management
Identify a variety of dog and cat breeds commonly seen in a veterinary hospital
Gain an understanding of veterinary preventative care and common medications
Gain knowledge of basic dog and cat handling and restraint techniques
Total Program Duration
Loved by students
MedCerts Is a Miracle.
“I am beyond to have found a program that not only help further your education, but the program is also flexible to accommodate your schedule. You don’t have to get your prerequisites out of the way and the program dives straight into the field you wish to build a career in.”
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Veterinary Client Service Representative CareersJob Opportunities