Begin With a Connection

The most important thing is to establish a connection with your client. If your client feels like you understand and care about them, they’ll be more receptive to what you have to say.

Listen First

Watch for times when you’re not really listening. It’s easy to fall into the habit of just waiting for your turn to talk. Being willing to listen and understand involves being patient, generous, and respectful. When your clients see you display those traits, they’ll feel like you’re on their side. They’ll be much more willing to take your advice when they know you understand who they are and what they want to accomplish.

Use the Right Words

You don’t need to talk down to your clients, but you do need to use words that resonate with them. Listen to how your clients talk about their goals and dreams. Reflect that language back to them when you’re helping them customize an unemployment training program.

Pay Attention to Body Language

When you’re talking to your clients, you’ll want to make an effort to make sure that your body language is as welcoming as your tone. However, you should also pay attention to their body language. Consider the three Cs of body language when you’re analyzing your clients’ actions:

Context

What is the setting? Someone with anxiety may be more likely to appear tense during a loud exchange. Body language can give you a clue about your clients’ feelings, but it may not be related to their feelings about you.

Congruence

Does their body language match their words? If someone is crossing their arms and guarded, they’re probably uncomfortable, even if they say they’re not.

Clusters

Look at multiple expressions of body language for clues about how your clients are feeling. Don’t rely on just one gesture, such as crossed arms. Instead, take in the overall picture, as well as verbal communication and tone.

Be Practical, Specific, and Positive

When you’re talking to your clients about unemployment training benefits, such as MedCerts, communicate the value in practical and specific terms. Point out what they can expect to gain, such as a well-paying, rewarding career, without overselling the advantages or downplaying the effort involved. MedCerts student success team will give your clients what they need to succeed. Healthcare and information technology certifications offer your clients the opportunity to build better lives for themselves. The way you communicate the benefits to them can make all the difference.