Soft Skills in IT: Essential IT Skills & Ethics in the Age of AI

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Working in the IT industry requires navigating both technical and non-technical worlds. While your day-to-day tasks may be highly technical, there’s a human component that remains the driving force behind technological change. MedCerts’ new IT course, IT Professional Skills and Ethics in the Age of AI, is designed to bridge that gap.

In IT, soft skills (such as effective communication and time management) combined with hard skills (like knowing how to use AI tools for task efficiency) help keep you well-positioned at the forefront of the field. Whether you’re working with customers or your technical team, the interactions you have should reflect your expertise in a way that’s approachable, user-friendly and ethical, striking a balance between human needs and innovation.

Overview of MedCerts’ IT Professional Skills and Ethics in the Age of AI Course

MedCerts’ newest course is designed to prepare IT students and working professionals for today’s innovative technology landscape. You’ll gain essential IT skills in:

Explaining technical IT and AI concepts clearly
Communicating effectively with technical and non-technical clients and stakeholders
Giving and receiving constructive feedback
Identifying and addressing ethical issues
Strengthening problem-solving and brainstorming abilities
Applying time management best practices to AI-driven task automation and workflows
Developing strategies to ensure AI accuracy and uphold IT ethics
Adapting skills to rapid technological advancements

Who it’s For

This one-week, 16-hour course gives entry-level knowledge to individuals interested in pursuing careers in IT, networking and AI. By completing the course, you’ll learn how to communicate effectively and apply AI ethically across diverse roles and sectors, including cloud computing, cybersecurity, technical support and network administration.

Not limited to entry-level IT workers, the IT Professional Skills and Ethics in the Age of AI course also helps mid-level professionals stay current with key career skills. By refining and expanding your knowledge, you can align your skills with the latest industry advancements. The course also supports leadership development through its focus on effective communication across departments and with a variety of stakeholders.

Where You’ll See It

IT Professional Skills and Ethics in the Age of AI is now a featured component of five core MedCerts IT programs:

These programs focus on entry-level roles in IT, preparing you for exciting, fast-paced careers that demand strong communication skills, problem-solving prowess and a solid ethical foundation.

Level Up Your IT Training With MedCerts

In today’s ever-changing tech landscape, having the right skill set is essential. By mastering critical soft skills, such as communication, time management, AI ethics and development strategies, you’ll boost your job prospects and be better prepared for an exciting career in the IT industry.

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Information Technology Careers

Written by

Dana Janssen

Chief Product Officer

Dana has over twenty (20) years’ experience in Allied Healthcare and Education, and currently serves as the Chief Product Officer for MedCerts where he is responsible for product vision and strategy, research, and development.

Dana joined MedCerts upon its founding in 2009, and has led the research, development, and production of the entire catalog of programs that have helped MedCerts transform the distance learning landscape. Leveraging state-of-the-art technologies and innovative instructional design practices, Dana and his team have pioneered the development of the MedCerts 12 Elements of eLearning. Each MedCerts program contains a proprietary blend of these engaging, interactive, and entertaining elements that effectively accommodate learners of all types. Dana is deeply in-tune with the needs of today’s healthcare employers and is an expert in careers and certifications related to allied health.

Dana holds a Bachelor of Science in Education (BS) degree from Valparaiso University, and a Master’s in Business Administration (MBA) from Davenport University. Dana is an avid sports fan and in his free time enjoys mountain biking, woodworking, knifemaking, and spending time with his family and pets.

Published on

May 28, 2025

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