IT Helpdesk Administrator
This program is a great entry career into the IT field, building and managing networks for businesses and organizations.
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Some MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model – including MyCAA and Army, Air Force or Coast Guard.” Credentialing Assistance. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs
Is IT Helpdesk Administrator Training Right For You?
Take The MedCerts Online Career Training Readiness Quiz
This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if short-term online career training is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.
IT Helpdesk Administrator Online Training
MedCerts Tuition Advantage
We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.
Monthly Payment Options as low as
$
346
Payment Plans for Every Student
Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-12%.
Total Tuition
$
4,000
Pay in Full
The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.
No Credit Check
MyCAA, Department of Defense Credentialing Assistance/COOL and Workforce Grants
MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA), and Department of Defense Credentialing Assistance or COOL funding for the Army, Air Force and Coast Guard. Those eligible include Military Spouses; active duty Army, Reserves, and National Guard members; active duty Air Force, Air Force Reserve, Air Force National Guard, and US Space Force; active duty Coast Guard and SELRES members (enlisted and officers); or workforce-funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.
What does an IT Helpdesk Administrator do?
45,547
Entry Level Jobs in the US
All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.
- Understand the basics of operating systems (OS), network technologies and design principles
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
- Identify and troubleshoot performance and connectivity issues related to PC’s and networks
- Demonstrate an understanding of the soft skill expectations of an IT Helpdesk Administrator
Enrollment Requirements
- High School Diploma or GED
- Web browser with internet connection
- Course registration & payment
MEDCERTS-COVERED MATERIALS*
- Expert-led video based training
- Competency assessments
- National Certification exam fee
STUDENT SERVICES
- Dedicated Student Success Advisors
- Tailored support based on performance & behavior
- Exam preparation process
- 1 yr. post-program access to Career Center & Career Coaches
*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.
IT Helpdesk Administrator
Job Opportunities
$35,000 – $65,000
Estimated Salary
Career Potential
$39,000 – $79,000
Estimated Salary
Entry-Level
$26,000 – $52,000
Estimated Salary
Disclaimers
- While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.
IT Helpdesk Administrator Certification Training Program—Frequently Asked Questions
An IT Helpdesk Administrator sets up desktop and mobile equipment, manages computer networks and troubleshoots technical issues. They assist employees with hardware and software problems and handle the organization’s telecommunications. Their role is essential across industries to keep technology systems running smoothly.
The career outlook for IT Helpdesk Administrators is very positive, with available jobs expected to grow by 5% over the next ten years.
Salaries can range from $45,000 to $121,000 annually, depending on experience, location and specific company needs.
To become an IT Helpdesk Administrator, you can enroll in a program like MedCerts, which offers specialized training in IT. A high school diploma plus relevant IT certifications, like CompTIA A+, are one path to a career in the field. MedCerts training program prepares you for the A+ certification.
In the MedCerts online IT Helpdesk Administrator certification training program, you will learn a comprehensive range of skills, including:
Installation & PC building
System upgrades & repair
System configuration & troubleshooting
Problem diagnosis and preventative maintenance
Maintain a wide range of networking technologies
Proficiency in networking administration and support
To enroll in the MedCerts’ IT Helpdesk Administrator program, you will need a high school diploma or GED, internet access, course registration and payment.
Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees.
Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.
While MedCerts does not offer financial aid, students may be eligible for options through government grant-funded programs like:
The total program duration is 12 weeks if completing 15-20 hrs of coursework per week.
The program is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.
Yes, the program includes a strategic exam preparation process, the cost of the national certification exam and dedicated Student Success Advisors to provide tailored support based on performance.
The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.
Some MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
We’re not institutionally accredited as a training provider, but the certifications you’ll earn in this program are accredited through the exam-issuing authority, CompTIA. So while our school itself doesn’t hold accreditation, you’ll earn an accredited certification upon passing your national exams.
*All available job and salary information is pulled from the Bureau of Labor Statistics, when possible, or compiled from national reported averages and is updated annually to reflect industry changes.
