IT Helpdesk Administrator
Online Certification Training
This program is a great entry career into the IT field, building and managing networks for businesses and organizations. Watch our program sneak peek below!
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This program is NOT available to residents of the following states: AR, LA, ND, NV, OK, PA, RI, TX, WI
Please review our State Restriction page to view what restrictions there may be in your state/region of residence or employment and ensure you are eligible for enrollment. These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model - including MyCAA and Army, Air Force or Coast Guard Credentialing Assistance. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs.
MedCerts programs are developed with collaboration from our in-house production team, industry-recognized subject matter experts and our education technology design team. From interactive simulations, interviews with real world experts, game based learning and more, our Instructional Design education model is created to meet the needs of every type of learner.
IT Helpdesk Administrator Online Training
MedCerts Tuition Advantage
We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.
The pricing listed above for a monthly payment plan is an estimate for the cost of an 12-month payment plan including down payment. Final pricing is given at time of purchase and may vary from both pricing examples above.
*Students in Maryland are not eligible for MedCerts payment plans but may be eligible for other tuition options. Speak to an Education Consultant for further information.
MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA), and Department of Defense Credentialing Assistance or COOL funding for the Army, Air Force and Coast Guard. Those eligible include Military Spouses; active duty Army, Reserves, and National Guard members; active duty Air Force, Air Force Reserve, Air Force National Guard, and US Space Force; active duty Coast Guard and SELRES members (enlisted and officers); or workforce-funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.
IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. All organizations, from headquarters to field offices, require some form of PC Technician to help set up desktop and mobile equipment, manage their computer networks and troubleshooting issues. You may also be responsible for an organization’s telecommunications.
A Helpdesk certification provides a strong base for a long career in IT. This program is comprised of two courses – A+ and Network+ – to prepare you to start a career as an IT Helpdesk Administrator. Through these three courses, you will gain the skills and knowledge necessary to perform the following tasks on personal computer hardware and operating systems: installation, PC building, system upgrades, repair, system configuration, troubleshooting, problem diagnosis and preventative maintenance.
The A+ Certification shows technical ability and signifies the competence to support a wide variety of hardware and software. Network + Certification validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.
This Helpdesk Admin program provides you with the knowledge to sit for three international certification exams. Two exams make up the A+ Certification, and one exam leads to the CompTIA Network + Certification. The registration and cost for both A+ certification exams and the Network+ exam are covered by MedCerts.
*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.
| Code | Course | Duration |
|---|---|---|
| IT 2012 | 6 Weeks | |
| IT 2013 | 6 Weeks | |
| Total Program Duration | 12 Weeks | |
IT Helpdesk Administrator
Job Opportunities
An IT Helpdesk Administrator sets up desktop and mobile equipment, manages computer networks and troubleshoots technical issues. They assist employees with hardware and software problems and handle the organization's telecommunications. Their role is essential across industries to keep technology systems running smoothly.
The career outlook for IT Helpdesk Administrators is very positive, with available jobs expected to grow by 5% over the next ten years.
Salaries can range from $45,000 to $121,000 annually, depending on experience, location and specific company needs.
To become an IT Helpdesk Administrator, you can enroll in a program like MedCerts, which offers specialized training in IT. Typically, you need an associate's degree for network support roles and some college courses for user support roles. A high school diploma plus relevant IT certifications, like CompTIA A+, can also qualify you.
In the MedCerts online IT Helpdesk Administrator certification training course, you will learn a comprehensive range of skills, including:
Installation & PC building
System upgrades & repair
System configuration & troubleshooting
Problem diagnosis and preventative maintenance
Maintain a wide range of networking technologies
Proficiency in networking administration and support
The enrollment requirements include high school diploma or GED, a web browser with internet connection and course registration & payment
Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees.
Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.
MedCerts provides financial aid options through government grant-funded programs like:
The total program duration is 12 weeks.
The course is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.
Yes, the program includes a strategic exam preparation process and dedicated Student Success Advisors to provide tailored support based on performance.
The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.
The MedCerts IT Helpdesk Administrator certification program prepares students for industry certifications that are recognized in most states. However, this program is NOT available to residents of the following states: AR, LA, ND, NV, OK, PA, RI, TX, WI.
MedCerts' programs, including the IT Helpdesk Administrator certification program, are designed to meet industry standards and are aligned with the requirements of certification bodies.
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