IT 2000
IT Helpdesk Administrator
This program is a great entry career into the IT field, building and managing networks for businesses and organizations.
Program Overview
Certifications earned
IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. All organizations, from headquarters to field offices, require some form of PC Technician to help set up desktop and mobile equipment, manage their computer networks and troubleshooting issues. You may also be responsible for an organization’s telecommunications.
- Understand the basics of operating systems (OS), network technologies and design principles
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
- Identify and troubleshoot performance and connectivity issues related to PC’s and networks
- Demonstrate an understanding of the soft skill expectations of an IT Helpdesk Administrator
What You’ll Learn – IT 2000 IT Helpdesk Administrator
A Helpdesk certification provides a strong base for a long career in IT. This program is comprised of two courses – A+ and Network+ – to prepare you to start a career as an IT Helpdesk Administrator. Through these three courses, you will gain the skills and knowledge necessary to perform the following tasks on personal computer hardware and operating systems: installation, PC building, system upgrades, repair, system configuration, troubleshooting, problem diagnosis and preventative maintenance.
The A+ Certification shows technical ability and signifies the competence to support a wide variety of hardware and software. Network + Certification validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.
This Helpdesk Admin program provides you with the knowledge to sit for three international certification exams. Two exams make up the A+ Certification, and one exam leads to the CompTIA Network + Certification. The registration and cost for both A+ certification exams and the Network+ exam are covered by MedCerts.
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Find your next careerSome MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model – including MyCAA and Army, Air Force or Coast Guard. Credentialing Assistance. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs
Program Details
- High School Diploma or GED
- Web browser with internet connection
- Course registration & payment
- Expert-led video based training
- Competency assessments
- National Certification exam fee
*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.
- Dedicated Student Success Advisors
- Tailored support based on performance & behavior
- Exam preparation process
- 1 yr. post-program access to Career Center & Career Coaches
Career Outlook
IT Helpdesk Administrator
Job Opportunities
openings in the US
potential
Tuition Cost
IT Helpdesk Administrator Online Training
- Interest rates from 0-12%
Active Duty Military Grants
MedCerts accepts education benefits from the Department of Defense for Active Duty Army, Coast Guard and Air Force.
Military Spouse Grants
Spouses of Active Duty Service Members in certain ranks may be eligible for assistance up to $2,000 per fiscal year.
Workforce Grants
MedCerts partners with American Job Centers in 30+ states and accepts Workforce Innovation and Opportunity Act (WIOA) and other workforce grant funding.
FAQs
IT Helpdesk Administrator Certification Training Program—Frequently Asked Questions
An IT Helpdesk Administrator sets up desktop and mobile equipment, manages computer networks and troubleshoots technical issues. They assist employees with hardware and software problems and handle the organization’s telecommunications. Their role is essential across industries to keep technology systems running smoothly.
The career outlook for IT Helpdesk Administrators is very positive, with available jobs expected to grow by 5% over the next ten years.
Salaries can range from $45,000 to $121,000 annually, depending on experience, location and specific company needs.
To become an IT Helpdesk Administrator, you can enroll in a program like MedCerts, which offers specialized training in IT. A high school diploma plus relevant IT certifications, like CompTIA A+, are one path to a career in the field. MedCerts training program prepares you for the A+ certification.
In the MedCerts online IT Helpdesk Administrator certification training program, you will learn a comprehensive range of skills, including:
Installation & PC building
System upgrades & repair
System configuration & troubleshooting
Problem diagnosis and preventative maintenance
Maintain a wide range of networking technologies
Proficiency in networking administration and support
To enroll in the MedCerts’ IT Helpdesk Administrator program, you will need a high school diploma or GED, internet access, course registration and payment.
Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees.
Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.
While MedCerts does not offer financial aid, students may be eligible for options through government grant-funded programs like:
The total program duration is 12 weeks if completing 15-20 hrs of coursework per week.
The program is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.
Yes, the program includes a strategic exam preparation process, the cost of the national certification exam and dedicated Student Success Advisors to provide tailored support based on performance.
The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.
Some MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
We’re not institutionally accredited as a training provider, but the certifications you’ll earn in this program are accredited through the exam-issuing authority, CompTIA. So while our school itself doesn’t hold accreditation, you’ll earn an accredited certification upon passing your national exams.
Disclaimers
- While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.
