IT Helpdesk Administrator
This program is a great entry career into the IT field, building and managing networks for businesses and organizations. Watch our program sneak peek below!
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Exam Fee
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This program is NOT available to residents paying-out-of pocket in the following states: ND, NM, NV, OK, PA, RI, TX, WI
These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model – including MyCAA and Army, Air Force or Coast Guard Credentialing Assistance. Please review our State Restriction page to view what restrictions there may be in your state/region of residence or employment and ensure you are eligible for enrollment. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs.
Watch our IT Helpdesk Administrator Program Sneak Peek!
MedCerts programs are developed with collaboration from our in-house production team, industry-recognized subject matter experts and our education technology design team. From interactive simulations, interviews with real world experts, game based learning and more, our Instructional Design education model is created to meet the needs of every type of learner.
Is IT Helpdesk Administrator Training Right For You?
Take The MedCerts Online Career Training Readiness Quiz
This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if short-term online career training is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.
IT Helpdesk Administrator Online Training
MedCerts Tuition Advantage
We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.
Monthly Payment Options as low as
$
346
Payment Plans for Every Student
Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-12%.
Total Tuition
$
4,000
Pay in Full
The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.
No Credit Check
MyCAA, Department of Defense Credentialing Assistance/COOL and Workforce Grants
MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA), and Department of Defense Credentialing Assistance or COOL funding for the Army, Air Force and Coast Guard. Those eligible include Military Spouses; active duty Army, Reserves, and National Guard members; active duty Air Force, Air Force Reserve, Air Force National Guard, and US Space Force; active duty Coast Guard and SELRES members (enlisted and officers); or workforce-funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.
What does an IT Helpdesk Administrator do?
45,547
Entry Level Jobs in the US
All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.
- Understand the basics of operating systems (OS), network technologies and design principles
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
- Identify and troubleshoot performance and connectivity issues related to PC’s and networks
- Demonstrate an understanding of the soft skill expectations of an IT Helpdesk Administrator
Enrollment Requirements
- High School Diploma or GED
- Web browser with internet connection
- Course registration & payment
MEDCERTS-COVERED MATERIALS*
- Expert-led video based training
- Competency assessments
- National Certification exam fee
STUDENT SERVICES
- Dedicated Student Success Advisors
- Tailored support based on performance & behavior
- Exam preparation process
- 1 yr. post-program access to Career Center & Career Coaches
*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.
IT Helpdesk Administrator
Job Opportunities
$35,000 – $65,000
Estimated Salary
Career Potential
$39,000 – $79,000
Estimated Salary
Entry-Level
$26,000 – $52,000
Estimated Salary
Disclaimers
- This program is NOT available to residents of the following states: New Mexico, North Dakota, Nevada, Oklahoma, Pennsylvania, Rhode Island, Texas, Wisconsin
- While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.
IT Helpdesk Administrator—Frequently Asked Questions
An IT Helpdesk Administrator sets up desktop and mobile equipment, manages computer networks and troubleshoots technical issues. They assist employees with hardware and software problems and handle the organization’s telecommunications. Their role is essential across industries to keep technology systems running smoothly.
The career outlook for IT Helpdesk Administrators is very positive, with available jobs expected to grow by 5% over the next ten years.
Salaries can range from $45,000 to $121,000 annually, depending on experience, location and specific company needs.
To become an IT Helpdesk Administrator, you can enroll in a program like MedCerts, which offers specialized training in IT. Typically, you need an associate’s degree for network support roles and some college courses for user support roles. A high school diploma plus relevant IT certifications, like CompTIA A+, can also qualify you.
In the MedCerts online IT Helpdesk Administrator certification training course, you will learn a comprehensive range of skills, including:
Installation & PC building
System upgrades & repair
System configuration & troubleshooting
Problem diagnosis and preventative maintenance
Maintain a wide range of networking technologies
Proficiency in networking administration and support
The enrollment requirements include high school diploma or GED, a web browser with internet connection and course registration & payment
Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees.
Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.
MedCerts provides financial aid options through government grant-funded programs like:
The total program duration is 12 weeks.
The course is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.
Yes, the program includes a strategic exam preparation process and dedicated Student Success Advisors to provide tailored support based on performance.
The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.
The MedCerts IT Helpdesk Administrator certification program prepares students for industry certifications that are recognized in most states. However, this program is NOT available to residents of the following states: AR, LA, ND, NV, OK, PA, RI, TX, WI.
MedCerts’ programs, including the IT Helpdesk Administrator certification program, are designed to meet industry standards and are aligned with the requirements of certification bodies.
*All available job and salary information is pulled from the Bureau of Labor Statistics, when possible, or compiled from national reported averages and is updated annually to reflect industry changes.
