MedCerts Student Policies and FAQ
MedCerts isn’t just an “online” school, we produce state-of-the-art educational content and put our students first with 1-on-1 support from start to finish. Since we do things a little differently, we sometimes get questions about who we are and why we operate the way we do. Below we’ve detailed the most commonly asked questions and what makes us stand out.
Our All-Inclusive Pricing includes:
- Your certification-focused training program, which is comprised of courses, materials and books (physical and e-book)
- The certification exam, including exam prep, practice exams and exam voucher.
- Dedicated 1-1 support from our Student Services team through the entirety of your program, including
- Enrollment assistance from our Education Consultant team
- Program support, guidance and motivation from a personal Student Success Advisor
- Job search assistance, tools and placement support from our Career Coaches
MedCerts career training programs are connected to national certification exams and credentials for entry-level employment. Some of the major issuing authorities we work with include the National Healthcareer Association (NHA), Pharmacy Technician Certification Board (PTCB) and CompTIA.
Each program has a different number of certificates attached to it. Your program will cover the cost of each exam connected to that program.
Our career training programs result in nationally accredited certifications through the governing bodies of the National Healthcareer Association (NHA), Pharmacy Technician Certification Board (PTCB), Behavior Analysis Certification Board (BACB), American Society of Health-System Pharmacists (ASHP), American Academy of Professional Coders (AAPC), American Health Information Management Association (AHIMA), CompTIA and more.
MedCerts is licensed and registered by the State of Michigan’s Department of Licensing and Regulatory Affairs as a Proprietary School. MedCerts programs have been approved by an assortment of industry-specific organizations, the Department of Defense’s MyCAA program and are listed on over thirty (30) State Approved Training Provider Lists (ETPLs).
Our technical requirements are minimal, students only need:
- Computer
- Access to the internet/Wifi
- Chrome browser
We have developed a custom Learning Management System (LMS) where all coursework, quizzes and exam prep live. It tracks progress and offers insight into program completion and provides a schedule of upcoming tasks and courses.
Students learn through the 12 elements of eLearning model. Including:
- HD quality instructor-led videos
- 3D animations
- Virtual training scenarios
- Interactive games
Most MedCerts programs take 3-6 months to complete, based on a schedule dedicating 16 to 20 hours a week to coursework. Our online programs are self-paced and all coursework is available at the start of your program so there is no set schedule of days or times you must log in, but there are benchmarks to keep you on track. The Student LMS monitors progress throughout the program to provide insight if you are on schedule with standard program completion.
MedCerts Career Services team is dedicated to building partnerships with healthcare organizations and providing resources to assist students in finding local career opportunities. While we cannot guarantee placements, all students receive free access to resume builders, cover letter templates and job search resources. Those in programs with clinical requirements receive assistance in sourcing Experiential Learning opportunities including internships, externships, apprenticeships and job shadows.
Click Here to create a Parchment account and submit your document request ticket.
MedCerts Official Student Documents
A Signed and stamped copy of your transcript, education verification letter, or award of program completion (certificate) can be sent by MedCerts via Parchment services directly to you, an institution or employer designated on your request ticket. The following fees apply to official student document orders:
- Cost for digital processing: $3.25
- Cost for print and mailed services
- USPS Domestic: $2.50 shipping/handling (+ $3.25 request fee) = $5.75
- USPS International: $5.40 shipping/handling (+ $3.25 request fee) = $8.65
- Cost for expedited services
- FedEx (Overnight Domestic): $32 shipping/handling (+ $3.25 request fee) = $35.25
- FedEx (International Priority): $58 shipping/handling (+ $3.25 request fee) = $61.25
A transcript and other documents may not be considered official if they are not sent directly by MedCerts via Parchment services to the designated recipient. Once MedCerts receives the official order request through the Parchment Storefront, documents will be released within 7 calendar days. Expedited orders will be processed within 2 business days and are subject to additional processing fees (see Expedited Service fees above).
Unofficial Program Progress Report A unofficial program progress report, that is not signed or stamped, can be printed by a student from their MedCerts Learning Portal.
Need Help? Click one of the below links for assistance or contact your MedCerts Student Success Advisor.
How to Create Parchment Account and Request Transcripts/Official Documents
We do offer withdrawals and refunds if you decide you no longer want to continue in your MedCerts program after enrolling. MedCerts serves students across the nation, in accordance with the laws and regulations in place for each state. The following program cancellation and refund policy is applicable to all students unless the student is located in a state with unique cancellation and refund policy requirements. Please refer to the Appendices in the MedCerts Catalog here to confirm whether a state-specific policy is applicable to you.
- Program Cancellation and Refund Policy: You have the right to cancel this agreement entirely either prior to or up to 21 days after the program start date. When written notice of program cancellation is received, a 100% refund will be issued for any tuition and fees paid to date. The written notice must be sent with a date (either in electronic format or postmarked and mailed) on or before the 21st day after your official start date. Before issuing any refund, all program materials and supplies sent to you must be returned, as set forth in section 2 below. You are responsible for all shipping costs to return materials. You have 30 days to return MedCerts materials. If materials are not received within 30 days of Cancellation your refund is considered void and will not be issued. Refunds will be issued within 30 days following MedCerts’ receipt of all returned program materials and supplies.
- Materials: Prior to receiving any refund as outlined above, you must first return all program materials and supplies (including, but not limited to, laptops) received from MedCerts. You must return all program materials and supplies (including, but not limited to, laptops) at your expense, insured and tracked through the carrier. Please pack all returned materials carefully to prevent damage. After returning all program materials and supplies to MedCerts, you also agree to destroy all copies (downloaded, backup, printed and/or written) you may have.
- Termination: If you cancel or withdraw under this section, your enrollment with MedCerts is terminated and you may not transfer your program materials, supplies, or enrollment to any other person.
How is MedCerts different from other online schools?
MedCerts follows the Instructional Design philosophy, which states that the user learning experience is focused on a four-phase cycle of instruction: activation, demonstration, application, and integration. Leveraging new technologies and these instructional design concepts, content immerses the learner into a setting where skills, tasks, and processes can be practiced in a safe environment.
MedCerts personalized student services
A dedicated Education Consultant assists each student with enrollment and program selection.
Throughout the program, a Student Success Advisor is available for learning assistance, guidance and motivation.
Our Career Coaches provide resources, mentorship and assistance in finding Experiential Learning and career opportunities
What tuition payment options are available?
We offer and accept many different forms of funding and financial assistance for tuition payment. Programs can be paid in full or financed over time. Our most common financing plans are 4, 6 or 12-month payment plans.
We also are approved to accept several government grants for qualifying individuals in the following categories:
A dedicated Education Consultant assists each student with enrollment and program selection.
Throughout the program, a Student Success Advisor is available for learning assistance, guidance and motivation.
Our Career Coaches provide resources, mentorship and assistance in finding Experiential Learning and career opportunities
Interested in starting your path to a new career?
We’re with you ever step of the way. From selecting the right program to helping you find that first job in your new career.
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