Administrative Customer Support Online Training — MedCerts

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6 Weeks

Program Length




Avg. Starting Salary1
Issuing Authority

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What does an Administrative Customer Support Specialist do?

A customer service background is a valuable asset in any career. A certification in customer support also opens doors to careers in administration, customer support and many office positions. Daily tasks may include managing computer systems, scheduling appointments, handling phone and in-person communications and other administrative customer support tasks.

Entry Level Jobs Available In The US
According to Burning Glass jobs data, Administrative Customer Support Specialist will see available jobs grow 4.9% over the next ten years
1All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.

Administrative Customer Support SpecialistMedCerts Tuition Options

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Pay in Full

One Time Payment

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Monthly Payments


Starting with just $200 down!

Pick the payments that fit your life (or budget). Plans range from 4 to 12 months with 0% interest rates available!
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Final pricing is given at time of purchase and may vary from the example pricing given above.

MyCAA, Army Credentialing Assistance and Workforce Grants

MedCerts offers financial aid options through MyCAA, WIOA and Army CA. You must be a Military spouse, active duty Army, Reserves, or National Guard member or WIOA eligible job seeker to receive aid.

Selecting the Right Training Option Program Comparisons

MedCerts training programs are some of the most competitively price ways to start a new career.

MedCerts Community College Online College
Program & Tuition Cost $4,000 average Up to $20,000 $3,000 average
Exam Fees, Books & Materials Included Up to $750 Up to $750
Job Ready In 3–6 months 24–48 months 3–6 months
Schedule Flexibility On-demand 24/7 Set class schedule On-demand 24/7
Travel Requirements None: 100% online On-campus classrooms None: 100% online
Student Support Personal Advisors: text, call, and email access Professors: scheduled office hours Support inbox
Career Coaching Exam-tailor + soft-skill training to build well-rounded careers Exam-based + prerequisites and electives to meet credit hour requirements Exam-specific only
Content Delivery 3D animations, immersive environments, interactive activities, game-based learning Professor lectures Varies: typically videos and presentations

This table is provided for reference only. Actual pricing may vary or change without notice. Pricing is based on an estimated full-cost tuition with fees for a Medical Assistant program or similar program before financial aid or other assistance. Data sampled from MedCerts, Oakland Community College, and Kaplan University.

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“I loved taking my courses with Medcerts. I like the fact I'm not set with a specific time and day to do my course work. Courses are easy to navigate and get through. I love working with my Students advisor, she was awesome always reaching out to encourage me as well as check up on me to see if i was having any issues. Over a great play to get your certification and know you will know what your doing when your done.”

Tara S

EA 1000 Administrative Customer Support Specialist

Our Administrative Customer Support Training will prepare you for a successful career in administrative support and customer service. This 6-week program is comprised of 5 courses to build a strong basis for any customer-facing career. 

You will learn the fundamentals of Customer Service by completing two modules aligned with standards set forth by the Professional Association for Customer Engagement (PACE). Level I of the training is designed to be transferrable to any position, across virtually any industry. Level II further builds on the skills gained in the first course but expands into new topics that focus on Sales, Communication and Phone Skills. Successfully completing these courses will lead to certification as Customer Service Certified (CSC).

Our comprehensive Microsoft Office training teaches skills such as how to create and manipulate documents, work with spreadsheets, presentations and email. You’ll also receive valuable soft-skill training, including subjects such as email and phone etiquette, communication strategies, time management and proper business etiquette in the office environment. The skilled administrative support staff needs to be able to handle a range of administrative tasks, and deal with sensitive client or patient relations issues.

In addition to the CSC and Microsoft certification, you will have the opportunity to gain the IT Fundamentals certification sponsored by CompTIA. The training for this certification is designed for any individual exposed to technology in the office environment and provides a great knowledge base beneficial to anyone, with or without a background in IT.

Once you’ve completed the program you’ll be prepared to earn two national certifications, the CSC through the Professional Association for Customer Engagement (PACE) and the ITF+ through CompTIA. These National Certifications also demonstrate your expertise in performing customer support protocols and IT functions in any office administration setting.

skills gained

  • Demonstrate basic computer competency and literacy in common Microsoft Office products
  • Master key techniques for effective business communication and remarkable customer service
  • Follow proper business etiquette, including in business functions, ethical dilemmas and business travel
  • Employ effective time management skills to define goals, allocate your energy and create a plan of action
  • Apply problem-solving skills to identify and find solutions to difficult or complex issues
Enrollment Requirements
  • High School Diploma or GED
  • Web browser with internet connection
  • Course registration & payment
Materials Included
  • Expert-led video based training
  • Textbook: IT Fundamentals All in One
  • Competency assessments
  • National Certification exam fee
Student Services
  • Dedicated Student Success Advisors
  • Tailored support based on performance & behavior
  • Exam preparation process
  • Career Services Advisor

courses taken

EA 1011

Essential Soft Skills

16 hours
1 week

In today’s office environment, there are many important qualities and skills that distinguish a true professional. These redeeming characteristics are universal across most industries, and can be transferred throughout virtually any department within an organization. This unique collection of skill-based modules provide students with training aimed at creating, enhancing, and nurturing essential skills.

Today more than ever, good manners mean good business. This course offers guidance and advice for exhibiting proper etiquette in the office, on the internet, and in email. It also addresses personal issues in the workplace, conversation and meeting etiquette, and helps the student understand the proper way in which to address ethical dilemmas.

Communication takes many forms in the modern workplace environment. Often, we do not effectively communicate with our co-workers, clients, or others around us. In this course, the focus is on a variety of mediums including written, verbal, email, graphic, and other forms of business communication.

Customer service is the lifeline of any business. In today’s business environment, it is imperative that we provide the best customer service possible. Organizations that do not meet the demands and expectations of modern society in this area are sure to fail. This course discusses the importance of effective customer service, with a focus on the customer. Additional topics include basic understanding of what customer service is, as well as handling complaints, effective telephone communication, focusing on the customer, and dealing with stress.

Effectively solving problems is a skill that can be applied to not only business, but personal lives as well. Being able to solve a problem involves some very basic steps that when followed properly can elevate the likelihood of a successful solution. In this course we discuss those steps, which include identifying the problem, determining a solution, and accepting a decision.

In this course, you will gain the personal insight and practical skills to develop a framework for successful time management. You also learn proven tools and techniques to make better day-to-day choices about investing your time and achieving your goals. Topics include defining goals, analyzing energy allocation, identifying personal style, and creating an action plan.

This course is designed to be useful to anyone from the Administrative/Executive Assistant or even an Office Manager.

  • Master the fundamentals of effective business communication
  • Understand and apply the techniques for high quality customer service
  • Follow proper business etiquette during business functions, business travel, and to address ethical dilemmas
  • Apply problem solving skills to identify and finding solutions to difficult or complex issues
  • Employ effective time management skills to define goals, allocate your energy, and create a plan of action
CS 1011

Customer Service Professional I

16 hours
1 week

This module is a unique and entertaining course designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types.  Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office.  No organization can afford to overlook or neglect the power of customer service skills.  The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool.  These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines.  Within each module, students are assessed on the topics covered.  Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).

  • Appreciate why first-rate customer service adds value to every organization
  • Understand how to determine what the customer wants and provide confidence in your product
  • Know how to deal with complaints and apply the four core skills for high quality service
  • Create value and play a part in profitability through performance and productivity
  • Enhance your company's market position by demonstrating what differentiates your company from the competition
CS 1012

Customer Service Professional II

16 hours
1 week

This module builds off of the first course, and contains three new modules that provide greater depth and focus on Sales, Communication, and Phone skills.  Students learn to use the Web as a tool, and to use exploratory questions to quickly identify customer needs – and match them to products and services.  Students are taught to discover and strengthen their “voice image” for an unstoppable first impression.  Since communication is so important to quality service, students are taught techniques to present complex information and ideas logically, clearly, and concisely.  Additional topics include information gathering, generating excitement, driving conversation, and techniques to manage phone calls through clarity and communication.  Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).

  • Apply techniques needed to attract new customers, develop lasting relationships, and deliver great service
  • Master effective business communication, through e-mail, phone, and in-person communication
  • Establish trust, credibility, rapport and match your products and services to customer needs
  • Increase profits with proven sales techniques, powerful listening skills and persuasion
  • Delivery bad news with diplomacy and tact, handle unhappy customers and volatile situations
MS 1000

Microsoft Office Basics

16 hours
1 week

This set of courses includes basic (Level 1) training on the 3 core applications within the Microsoft Office Suite. Students learn the range of skills needed to create professional-quality documents and spreadsheets, and are trained to effectively use email communication tools in the office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, how to organize, calculate and analyze information in Microsoft Excel, and students will learn the basics of using email within Microsoft Outlook.

  • Prepare, edit, and enhance documents in Microsoft Word
  • Apply methods to organize, calculate, and analyze information using Microsoft Excel
  • Prepare and send professional email messages from within the Microsoft Outlook environment
IT 1011

CompTIA IT Fundamentals

32 hours
2 weeks

In this course, students will identify PC components, work with files and folders, and conduct basic software installations. This course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers. In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices. 

  • Work with files and folders
  • Conduct basic software installations
  • Maintain, support, and work efficiently with computers
  • Setup basic security, software updates, and wireless devices
EA 1011 1
CS 1011 1
CS 1012 1
MS 1000 1
IT 1011 2
Total Program Duration 6 Week

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Administrative Customer Support SpecialistJob Opportunities

Office Administrator

$26000 – $50000
Estimated Salary


Customer Service Specialist

$24000 – $44000
Estimated Salary

Career Potential

Executive Assistant

$34000 – $65000
Estimated Salary