This program teaches skills like basic computer competency, business communication, business etiquette, problem-solving and more.
A customer service background is a valuable asset in any career. A certification in customer support also opens doors to careers in administration, customer support and many office positions. Daily tasks may include managing computer systems, scheduling appointments, handling phone and in-person communications and other administrative customer support tasks.
We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.
Discover your eligibility without a credit check.
MedCerts offers financial aid options through MyCAA, WIOA and Army CA. You must be a Military spouse, active duty Army, Reserves, or National Guard member or WIOA eligible job seeker to receive aid.
MedCerts training programs are some of the most competitively price ways to start a new career.
|MedCerts||Community College||Online College|
|Program & Tuition Cost||$4,000 average||Up to $20,000||$3,000 average|
|Exam Fees, Books & Materials||Included||Up to $750||Up to $750|
|Job Ready In||3–6 months||24–48 months||3–6 months|
|Schedule Flexibility||On-demand 24/7||Set class schedule||On-demand 24/7|
|Travel Requirements||None: 100% online||On-campus classrooms||None: 100% online|
|Student Support||Personal Advisors: text, call, and email access||Professors: scheduled office hours||Support inbox|
|Career Coaching||Exam-tailor + soft-skill training to build well-rounded careers||Exam-based + prerequisites and electives to meet credit hour requirements||Exam-specific only|
|Content Delivery||3D animations, immersive environments, interactive activities, game-based learning||Professor lectures||Varies: typically videos and presentations|
This table is provided for reference only. Actual pricing may vary or change without notice. Pricing is based on an estimated full-cost tuition with fees for a Medical Assistant program or similar program before financial aid or other assistance. Data sampled from MedCerts, Oakland Community College, and Kaplan University.
“I loved taking my courses with Medcerts. I like the fact I'm not set with a specific time and day to do my course work. Courses are easy to navigate and get through. I love working with my Students advisor, she was awesome always reaching out to encourage me as well as check up on me to see if i was having any issues. Over a great play to get your certification and know you will know what your doing when your done.”
Our Administrative Customer Support Training will prepare you for a successful career in administrative support and customer service. This 6-week program is comprised of 5 courses to build a strong basis for any customer-facing career.
You will learn the fundamentals of Customer Service by completing two modules aligned with standards set forth by the Professional Association for Customer Engagement (PACE). Level I of the training is designed to be transferrable to any position, across virtually any industry. Level II further builds on the skills gained in the first course but expands into new topics that focus on Sales, Communication and Phone Skills. Successfully completing these courses will lead to certification as Customer Service Certified (CSC).
Our comprehensive Microsoft Office training teaches skills such as how to create and manipulate documents, work with spreadsheets, presentations and email. You’ll also receive valuable soft-skill training, including subjects such as email and phone etiquette, communication strategies, time management and proper business etiquette in the office environment. The skilled administrative support staff needs to be able to handle a range of administrative tasks, and deal with sensitive client or patient relations issues.
In addition to the CSC and Microsoft certification, you will have the opportunity to gain the IT Fundamentals certification sponsored by CompTIA. The training for this certification is designed for any individual exposed to technology in the office environment and provides a great knowledge base beneficial to anyone, with or without a background in IT.
Once you’ve completed the program you’ll be prepared to earn two national certifications, the CSC through the Professional Association for Customer Engagement (PACE) and the ITF+ through CompTIA. These National Certifications also demonstrate your expertise in performing customer support protocols and IT functions in any office administration setting.
|Total Program Duration||6 Week|
“I am beyond to have found a program that not only help further your education, but the program is also flexible to accommodate your schedule. You don’t have to get your prerequisites out of the way and the program dives straight into the field you wish to build a career in.”