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Computing Technology Industry Association (CompTIA)
With more than 2,000 members, 3,000 academic and training partners and tens of thousands of registered users spanning the entire information communications and technology (ICT) industry, CompTIA has become a leading voice for the technology ecosystem.
Technical support specialists advise and assist consumers and business with technical, hardware and software systems problems. Specialists may work on sites to modify, install, clean and repair computer hardware and software.
PC Support Technicians install, troubleshoot and repair computer systems, hardware and peripherals, resolve internal user problems, maintain parts inventory and log all service/repair activity and may perform system setups for new hires.
Help Desk Specialists provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to the next level of support and track, route, and redirect problems to the correct resources
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I have been extremely pleased
“As an experienced healthcare professional making a transition into the IT field, I have been extremely pleased with the support that MedCerts has given me from the time that I started taking their courses. Being a married professional with a child, my life is extremely busy, and the advantages that their online course offers are substantial. I would, in particular, like to acknowledge the tremendous support that I have received (and continue to receive) from the IT academic advisor. The team has all worked diligently, and gone above and beyond the call of duty, to resolve my concerns, and assist me with the completion of my IT program. I would heartily recommend MedCerts to anyone who is thinking about changing their current field, or acquiring a new skill set, while they are currently employed.”