IT 1000

IT Support Professional

Online Certification Training

This program is the ideal starting point for individuals interested in pursuing advanced IT certifications.

Earn your certification in
9 Weeks
!

Start
Anytime

100%
Online

Exam Fee
Included

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9 Weeks
PROGRAM LENGTH
Certifications
$
36,000
AVG. STARTING SALARY*
Issuing Authorities

Some MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment. 


These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model – including MyCAA and Army, Air Force or Coast Guard.” Credentialing Assistance. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs

Is IT Support Professional Training Right For You?

Take The MedCerts Online Career Training Readiness Quiz

This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if short-term online career training is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.

IT Support Professional Online Training

MedCerts Tuition Advantage

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Monthly Payment Options as low as

$

346

Payment Plans for Every Student

Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-12%.

Total Tuition

$

4,000

Pay in Full

The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.

No Credit Check

Discover your eligibility without a credit check.
The pricing listed above for a monthly payment plan is an estimate for the cost of an 12-month payment plan including down payment. Final pricing is given at time of purchase and may vary from both pricing examples above.
*Students in Maryland are not eligible for MedCerts payment plans but may be eligible for other tuition options. Speak to an Education Consultant for further information.

MyCAA, Department of Defense Credentialing Assistance/COOL and Workforce Grants

MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA), and Department of Defense Credentialing Assistance or COOL funding for the Army, Air Force and Coast Guard. Those eligible include Military Spouses; active duty Army, Reserves, and National Guard members; active duty Air Force, Air Force Reserve, Air Force National Guard, and US Space Force; active duty Coast Guard and SELRES members (enlisted and officers); or workforce-funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.

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What does an IT Support Professional do?

IT Support Professionals have a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols. They regularly work with web browsers, identifying security risks, troubleshooting errors and system maintenance. Common job titles include IT Support Specialist, Technical Specialist, Help Desk Specialist, Network Support Technicians, Desktop Support Analyst, Sales and even Marketing Professionals.

63,840

Entry Level Jobs in the US

IT Support Professional will see available jobs grow 11.3% over the next ten years.

All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.

What You’ll Learn

IT 1000

IT Support Professional

Our IT support certification program is perfect for the individual looking to take the first step on a pathway toward a career in IT. You will gain an understanding of the core components that make up the IT landscape and then advance into technical training. Plus, proper customer service skills. This IT Support training program is built of two courses: Fundamentals of IT and A+ Comprehensive.

In the Fundamentals of IT course, you’ll learn the basics of computer hardware, software, mobile computing, networking, troubleshooting and emerging technologies. Additional topics include configuring operating systems, file and folder management, networks and network configuration and the role of the OSI model in networking and troubleshooting. This course ultimately prepares students for the CompTIA IT Fundamentals certificate exam. The A+ Comprehensive course provides training focused on the fundamentals of computer technology, networking and security. Plus, you’ll learn about cutting-edge technologies such as cloud computing and virtualization After successfully finishing this program, you will be prepared for CompTIA’s A+ and IT Fundamentals (ITF+) exams and will have built a solid foundation for a long career in IT.

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  1. Maintain, support and work efficiently with computers
  2. Understand the fundamentals of computer technology, networking and IT security
  3. Set up basic security, software updates and wireless devices
  4. Identify hardware, peripheral, networking and security components
  5. Know how to perform proper computer safety procedures and best practices

Enrollment Requirements

  1. High School Diploma or GED
  2. Web browser with internet connection
  3. Course registration & payment

MEDCERTS-COVERED MATERIALS*

  1. Expert-led video based training
  2. Competency assessments
  3. National Certification exam fee

STUDENT SERVICES

  1. Dedicated Student Success Advisors
  2. Tailored support based on performance & behavior
  3. Exam preparation process
  4. 1 yr. post-program access to Career Center & Career Coaches

*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.

Required Courses
Code
Course
Duration
IT 1011
3
Weeks
IT 2012
6
Weeks
Total Program Duration

Eligible Certifications

CompTIA ITF+

CompTIA IT Fundamentals Certification

CompTIA A+

CompTIA A+ Certification

IT Support Professional

Job Opportunities

Desktop Support Specialist

$35,000 – $65,000

Estimated Salary

Entry-Level

Help Desk Technician

$31,000 – $62,000

Estimated Salary

Career Potential

Technical and Software Support Specialist

$33,000 – $73,000

Estimated Salary

Disclaimers

  1. While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.

IT Support Professional Certification Training—Frequently Asked Questions

An IT Support Professional provides technical assistance and support for computer systems, software and hardware. They troubleshoot issues, perform system maintenance, configure operating systems and ensure network security. This role includes working with web browsers, identifying security risks and supporting IT infrastructure.

The career outlook for IT Support Professionals is very positive, with available jobs expected to grow by 5% over the next ten years.

Salaries can range from $45,000 to $121,000 annually, depending on experience, location and the specific company.

To become an IT Support Professional, complete a training program like the one offered by MedCerts. This program covers hardware and software troubleshooting, system maintenance, network configuration and security. It prepares you for certifications such as CompTIA IT Fundamentals (ITF+), CompTIA A+ and CompTIA Network+, equipping you with the skills needed for roles like IT Support Specialist and Help Desk Technician.

In the MedCerts online IT Support Professional certification training course, you will learn a comprehensive range of skills, including hardware and software troubleshooting, system maintenance, network configuration, security, web browser support, identifying security risks and supporting IT infrastructure.

The enrollment requirements include:

High School Diploma or GED, web browser with internet connection, course registration & payment.

Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees for your examinations.

Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.

MedCerts provides financial aid options through government grant-funded programs like:

MyCAA

Army Credentialing Assistance

Coast Guard COOL

Air Force COOL

Workforce Funding (including WIOA)

The total program duration is 9 weeks.

The course is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.

Yes, the program includes a strategic exam preparation process and dedicated Student Success Advisors to provide tailored support based on performance.

The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.

The MedCerts IT Support Professional certification training course prepares students for industry certifications that are recognized in most states. However, this program is NOT available to residents of the following states: AR, LA, ND, NV, OK, PA, RI, WI.

MedCerts’ programs, including the IT Support Professional certification training course, are designed to meet industry standards and are aligned with the requirements of certification bodies.

*All available job and salary information is pulled from the Bureau of Labor Statistics, when possible, or compiled from national reported averages and is updated annually to reflect industry changes.

IT Support Professional