IT Support Professional Online Certification Training — MedCerts

Is Short-Term Online Career Training Right for You?

IT 1000

IT Support Professional

Career Training

This program is the ideal starting point for individuals interested in pursuing advanced IT certifications. Watch our program sneak peek below!

IT support professional

Ready to begin your career journey or have more questions? Connect with an Education Consultant today!

10  Weeks
Program Length
Avg. Starting Salary
Comp TIA
Pace logo
Issuing Authorities

Is IT Support Professional Training Right For You? Take The MedCerts Online Career Training Readiness Quiz

This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if short-term online career training is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.

Certified IT Support Professional Training Online

MedCerts Tuition Advantage

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Monthly Payment Options Starting at $239 Payment Plans for Every Student

Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-10%.


No Credit Check

Discover your eligibility without a credit check.

The above cost estimate is for an 18-month pricing plan including a down payment. Final pricing is given at time of purchase and may vary from the example pricing given above. The total pricing for this program is $4,000.

MyCAA, Army Credentialing Assistance and Workforce Grants

MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA) and Army Credentialing Assistance (Army CA). Those eligible include Military Spouses, active duty Army, Reserves and National Guard members, or workforce- funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.

What does an IT Support Professional do?

IT Support Professionals have a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols. They regularly work with web browsers, identifying security risks, troubleshooting errors and system maintenance. Common job titles include IT Support Specialist, Technical Specialist, Help Desk Specialist, Network Support Technicians, Desktop Support Analyst, Sales and even Marketing Professionals.

Entry Level Jobs in the US
IT Support Professional will see available jobs grow 11.3% over the next ten years.
All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.

What You’ll Learn
IT 1000
IT Support Professional

Our IT support certification program is perfect for the individual looking to take the first step on a pathway toward a career in IT. You will gain an understanding of the core components that make up the IT landscape and then advance into technical training. Plus, proper customer service skills. This IT Support training program is built of four courses: Fundamentals of IT, A+ Comprehensive, Microsoft Office Basics and Customer Service Professional.

In the Fundamentals of IT course, you’ll learn the basics of computer hardware, software, mobile computing, networking, troubleshooting and emerging technologies. Additional topics include configuring operating systems, file and folder management, networks and network configuration and the role of the OSI model in networking and troubleshooting. This course ultimately prepares students for the CompTIA IT Fundamentals certificate exam.

The A+ Comprehensive course provides training focused on the fundamentals of computer technology, networking and security. Plus, you’ll learn about cutting-edge technologies such as cloud computing and virtualization

Communication skills and professionalism are now required of all entry-level IT professionals, as is an understanding of Microsoft, which is covered in our Customer Service Professional and Microsoft Basics courses.

After successfully finishing this program, you will be prepared for CompTIA’s A+ and IT Fundamentals (ITF+) exams and will have built a solid foundation for a long career in IT.

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  1. Maintain, support and work efficiently with computers
  2. Understand the fundamentals of computer technology, networking and IT security
  3. Set up basic security, software updates and wireless devices
  4. Identify hardware, peripheral, networking and security components
  5. Know how to perform proper computer safety procedures and best practices
IT Support Professional Hero

Enrollment Requirements

  1. High School Diploma or GED
  2. Web browser with internet connection
  3. Course registration & payment

Materials Included

  1. Expert-led video based training
  2. Digital Coursebook
  3. Textbook: IT Fundamentals All in One & A+ All In One
  4. Competency assessments
  5. National Certification exam fee

Student Services

  1. Dedicated Student Success Advisors
  2. Tailored support based on performance & behavior
  3. Exam preparation process
  4. 1 yr. post-program access to Career Center & Career Coaches
Required Courses
CS 1011

Customer Service Professional I

16 hours
1 Week

This module is a unique and entertaining course designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types.  Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office.  No organization can afford to overlook or neglect the power of customer service skills.  The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool.  These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines.  Within each module, students are assessed on the topics covered.  Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).

    • Appreciate why first-rate customer service adds value to every organization
    • Understand how to determine what the customer wants and provide confidence in your product
    • Know how to deal with complaints and apply the four core skills for high quality service
    • Create value and play a part in profitability through performance and productivity
    • Enhance your company's market position by demonstrating what differentiates your company from the competition
MS 1000

Microsoft Office Basics

16 hours
1 Week

This set of courses includes basic (Level 1) training on the 3 core applications within the Microsoft Office Suite. Students learn the range of skills needed to create professional-quality documents and spreadsheets, and are trained to effectively use email communication tools in the office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, how to organize, calculate and analyze information in Microsoft Excel, and students will learn the basics of using email within Microsoft Outlook.

    • Prepare, edit, and enhance documents in Microsoft Word
    • Apply methods to organize, calculate, and analyze information using Microsoft Excel
    • Prepare and send professional email messages from within the Microsoft Outlook environment
IT 1011

CompTIA IT Fundamentals

32 hours
2 Weeks

In this course, students will identify PC components, work with files and folders, and conduct basic software installations. This course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers. In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices. 

    • Work with files and folders
    • Conduct basic software installations
    • Maintain, support, and work efficiently with computers
    • Setup basic security, software updates, and wireless devices
IT 2012

A+ Comprehensive

96 hours
6 Weeks

A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course. Students gain the necessary competencies of an entry-level IT professional. This course provides training focused on the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course focusses on scenarios in which troubleshooting and tools must be utilized to resolve problems. Students gain critical hands-on experience through a comprehensive series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.

    • Understand the fundamentals of computer technology, networking, and IT security
    • Understand operating system (OS) functionality and troubleshooting methodology
    • Identify hardware, peripheral, networking, and security components
    • Know how to perform proper computer safety procedures and best practices
    • Install, configure, upgrade and maintain PC workstations, the Windows OS, and SOHO networks
Code Course Duration
CS 1011 1 Week
MS 1000 1 Week
IT 1011 2 Weeks
IT 2012 6 Weeks
Total Program Duration 10 Weeks

IT Support Professional

Job Opportunities

Desktop Support Specialist

$35,000 – $65,000
Estimated Salary

Help Desk Technician

$31,000 – $62,000
Estimated Salary
Career Potential

Technical and Software Support Specialist

$33,000 – $73,000
Estimated Salary