IT 1000
IT Support Professional
This program is the ideal starting point for individuals interested in pursuing advanced IT certifications.
Program Overview
Certifications earned
IT Support Professionals have a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols. They regularly work with web browsers, identifying security risks, troubleshooting errors and system maintenance. Common job titles include IT Support Specialist, Technical Specialist, Help Desk Specialist, Network Support Technicians, Desktop Support Analyst, Sales and even Marketing Professionals.
- Maintain, support and work efficiently with computers
- Understand the fundamentals of computer technology, networking and IT security
- Set up basic security, software updates and wireless devices
- Identify hardware, peripheral, networking and security components
- Know how to perform proper computer safety procedures and best practices
What You’ll Learn – IT 1000 IT Support Professional
Our IT support certification program is perfect for the individual looking to take the first step on a pathway toward a career in IT. You will gain an understanding of the core components that make up the IT landscape and then advance into technical training. Plus, proper customer service skills. This IT Support training program is built of two courses: Fundamentals of IT and A+ Comprehensive.
The IT Professional Skills, and Ethics in the Age of AI prepares IT enthusiasts with essential soft skills, focusing on effective communication, problem-solving, time management and adaptability in the context of AI and modern technology.
In the Fundamentals of IT course, you’ll learn the basics of computer hardware, software, mobile computing, networking, troubleshooting and emerging technologies. Additional topics include configuring operating systems, file and folder management, networks and network configuration and the role of the OSI model in networking and troubleshooting. This course ultimately prepares students for the CompTIA IT Fundamentals certificate exam. The A+ Comprehensive course provides training focused on the fundamentals of computer technology, networking and security. Plus, you’ll learn about cutting-edge technologies such as cloud computing and virtualization. After successfully finishing this program, you will be prepared for CompTIA’s A+ and IT Fundamentals (ITF+) exams and will have built a solid foundation for a long career in IT.
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Find your next careerSome MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model – including MyCAA and Army, Air Force or Coast Guard. Credentialing Assistance. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs
Program Details
- High School Diploma or GED
- Web browser with internet connection
- Course registration & payment
- Expert-led video based training
- Competency assessments
- National Certification exam fee
*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and are provided at no additional cost to students. However, students have access to these materials for a limited time frame aligned with their program. Access to these materials outside of this period is not guaranteed, and students may be responsible for costs associated with any extended access.
- Dedicated Student Success Advisors
- Tailored support based on performance & behavior
- Exam preparation process
- 1 yr. post-program access to Career Center & Career Coaches
Career Outlook
IT Support Professional
Job Opportunities
openings in the US
potential
Tuition Cost
IT Support Professional Online Training
Monthly, weekly and bi-weekly payment plan options are available. These payment plans include a 3.5% fee per transaction. Students who choose to pay in full will not be charged the transaction fee.
Active Duty Military Grants
MedCerts accepts education benefits from the Department of Defense for Active Duty Army, Coast Guard and Air Force.
Military Spouse Grants
Spouses of Active Duty Service Members in certain ranks may be eligible for assistance up to $2,000 per fiscal year.
Workforce Grants
MedCerts partners with American Job Centers in 30+ states and accepts Workforce Innovation and Opportunity Act (WIOA) and other workforce grant funding.
FAQs
FAQs for MedCerts’ Online IT Support Professional Training Program
An IT Support Professional provides technical assistance and support for computer systems, software and hardware. They troubleshoot issues, perform system maintenance, configure operating systems and ensure network security. This role includes working with web browsers, identifying security risks and supporting IT infrastructure.
The career outlook for IT Support Professionals is very positive, with available jobs expected to grow by 5% over the next ten years.
Salaries can range from $45,000 to $121,000 annually, depending on experience, location and the specific company.
To become an IT Support Professional, complete a training program like the one offered by MedCerts. This program covers hardware and software troubleshooting, system maintenance, network configuration and security. It prepares you for certifications such as CompTIA IT Fundamentals (ITF+), CompTIA A+ and CompTIA Network+, equipping you with the skills needed for roles like IT Support Specialist and Help Desk Technician.
In the MedCerts online IT Support Professional certification training course, you will learn a comprehensive range of skills, including hardware and software troubleshooting, system maintenance, network configuration, security, web browser support, identifying security risks and supporting IT infrastructure.
The enrollment requirements include a high school diploma or GED, internet access, course registration and payment.
Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees for your examinations.
Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.
MedCerts provides financial aid options through government grant-funded programs like:
The total program duration is 9 weeks.
The program is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.
Yes, the program includes a strategic exam preparation process and dedicated Student Success Advisors to provide tailored support based on performance.
The program includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.
Some MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
We’re not institutionally accredited as a training provider, but the certifications you’ll earn in this program are accredited through the exam-issuing authority, CompTIA. So while our school itself doesn’t hold accreditation, you’ll earn an accredited certification upon passing your national exams.
Disclaimers
- While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.
