$4,000

Tuition
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10 Weeks

Program Length

ITF, A+, CCSP

Certifications

$38,367

Avg. Starting Salary
Issuing Authority

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What does an IT Support Professional do?

 IT Support Professionals have a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols. They regularly work with web browsers, identifying security risks, troubleshooting errors and system maintenance. Common job titles include IT Support Specialist, Technical Specialist, Help Desk Specialist, Network Support Technicians, Desktop Support Analyst, Sales and even Marketing Professionals.

51,173
Entry Level Jobs Available In The US
According to Burning Glass jobs data, IT Support Professional will see available jobs grow 11.3% over the next ten years

IT Support ProfessionalMedCerts Tuition Options

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Pay in Full

$4,000
One Time Payment

Pay in full, up front.

Get the most value out of your education and focus on your studies instead of making monthly payments.

Monthly Payments

$357
12-MONTH PLAN

Starting with just $300 down!

Pick the payments that fit your life (or budget). Plans range from 4 to 12 months with 0% interest rates available!
Final pricing is given at time of purchase and may vary from the example pricing given above.

MyCAA, Army Credentialing Assistance and Workforce Grants

MedCerts offers financial aid options through MyCAA, WIOA and Army COOL. You must be a Military spouse, active duty Army, Reserves, or National Guard member or WIOA eligible job seeker to receive aid.

Training Options ForIT Support Professional

MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career

MedCerts Two and Four Year Colleges Other Online Programs
Program & Tuition Cost $4000 average Up to $20,000 $3000 average
Exam Fees, Books & Materials Included Up to $750 Up to $750
Job Ready In 3-6 months 24-48 months 3-6 months
Schedule/Flexibility On-demand 24/7 Set Class Schedule On-demand 24/7
Travel Requirements None - 100% online On-Campus Classrooms None - 100% online
Student Support Personal Advisors - text/call/email access Professors - scheduled office hours Support Inbox
Career Coaching Exam-tailor + soft-skill training to build well-rounded careers Exam-based + prerequisites and electives to meet credit hour requirements Exam-specific only
Content Delivery 3D animations, immersive environments, interactive activities, game-based learning Professor lectures Varies - typically videos & presentations

This table is for reference only. Actual prices, durations and features may vary. Pricing is based on full-cost tuition for a Medical Assistant or similar program before financial aid.

Loved by students

Over 1000 Student Reviews

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I have been extremely pleased

“As an experienced healthcare professional making a transition into the IT field, I have been extremely pleased with the support that MedCerts has given me from the time that I started taking their courses. Being a married professional with a child, my life is extremely busy, and the advantages that their online course offers are substantial. I would, in particular, like to acknowledge the tremendous support that I have received (and continue to receive) from the IT academic advisor. The team has all worked diligently, and gone above and beyond the call of duty, to resolve my concerns, and assist me with the completion of my IT program. I would heartily recommend MedCerts to anyone who is thinking about changing their current field, or acquiring a new skill set, while they are currently employed.”

Jonathan F

IT 1000 IT Support Professional

skills gained

  • Maintain, support and work efficiently with computers
  • Set up basic security, software updates and wireless devices
  • Understand the fundamentals of computer technology, networking and IT security
  • Identify hardware, peripheral, networking and security components
  • Know how to perform proper computer safety procedures and best practices
  • Install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks
Enrollment Requirements
  • High School Diploma or GED
  • Web browser with internet connection
  • Course registration & payment
Materials Included
  • Expert-led video based training
  • Digital Coursebook
  • Textbook: IT Fundamentals All in One & A+ All In One
  • Competency assessments
  • National Certification exam fee
Student Services
  • Dedicated Student Success Advisors
  • Tailored support based on performance & behavior
  • Exam preparation process
  • Career Services Advisor

courses taken

CS 1011

Customer Service Professional I

16 hours
Length
1 Week
Duration

This course is designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. After satisfactory completion of the course, students will have earned the Certified Customer Service Professional (CCSP) designation from the ICSA.

  • Appreciate why first-rate customer service adds value to every organization
  • Understand how to determine what the customer wants and provide confidence in your product
  • Know how to deal with complaints and apply the four core skills for high quality service
  • Create value and play a part in profitability through performance and productivity
  • Enhance your company's market position by demonstrating what differentiates your company from the competition
MS 1000

Microsoft Office Basics

16 hours
Length
1 Week
Duration

This set of courses includes basic (Level 1) training on the 3 core applications within the Microsoft Office Suite. Students learn the range of skills needed to create professional-quality documents and spreadsheets, and are trained to effectively use email communication tools in the office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, how to organize, calculate and analyze information in Microsoft Excel, and students will learn the basics of using email within Microsoft Outlook.

  • Prepare, edit, and enhance documents in Microsoft Word
  • Apply methods to organize, calculate, and analyze information using Microsoft Excel
  • Prepare and send professional email messages from within the Microsoft Outlook environment
IT 1011

CompTIA IT Fundamentals

32 hours
Length
2 Week
Duration

In this course, students will identify PC components, work with files and folders, and conduct basic software installations. This course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers. In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices. 

  • Work with files and folders
  • Conduct basic software installations
  • Maintain, support, and work efficiently with computers
  • Setup basic security, software updates, and wireless devices
IT 2012

A+ Comprehensive

96 hours
Length
6 Week
Duration

A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course. Students gain the necessary competencies of an entry-level IT professional. This course provides training focused on the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course focusses on scenarios in which troubleshooting and tools must be utilized to resolve problems. Students gain critical hands-on experience through a comprehensive series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.

  • Understand the fundamentals of computer technology, networking, and IT security
  • Understand operating system (OS) functionality and troubleshooting methodology
  • Identify hardware, peripheral, networking, and security components
  • Know how to perform proper computer safety procedures and best practices
  • Install, configure, upgrade and maintain PC workstations, the Windows OS, and SOHO networks
COURSES DURATION
CS 1011 1
MS 1000 1
IT 1011 2
IT 2012 6
Total Program Duration 10 Week

Loved by students

4.3+ Rating

Rating by

MedCerts Is a Miracle.

“I am beyond to have found a program that not only help further your education, but the program is also flexible to accommodate your schedule. You don’t have to get your prerequisites out of the way and the program dives straight into the field you wish to build a career in.”

Shapri from Trustpilot

IT Support ProfessionalJob Opportunities

Desktop Support Specialist

$35000 – $65000
Estimated Salary

Entry-Level

Help Desk Technician

$31000 – $62000
Estimated Salary

Career Potential

Technical and Software Support Specialist

$33000 – $73000
Estimated Salary