PC Technician

A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course. Students gain the necessary competencies of an entry-level IT professional. This course provides training focused on the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course focusses on scenarios in which troubleshooting and tools must be utilized to resolve problems. Students gain critical hands-on experience through a comprehensive series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.

This set of courses will provide the range of skills needed to create professional-quality documents and effectively communicate and collaborate within an office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, how to organize, calculate and analyze information in Microsoft Excel, how to exchange information and manage your activities in Microsoft Outlook, and how to create effective and robust presentations in Microsoft PowerPoint. Additional skills will include how to create and format various types of diagrams with Microsoft Visio and how to collaborate effectively with the use of Office 365 Web Apps, OneDrive, and Skype for Business.

LESSON CONTENTS:

Microsoft Windows 10 - End User:

This course is designed to familiarize users with the Microsoft Windows 10 operating system. Users will login and learn basic functionality and navigation, review new functionality to Windows 10, review file management and customization with File Explorer, customize and personalize various areas of the Windows 10 operating environment, and work with applications and programs including installing, updating, and troubleshooting.

Microsoft Word Level 1:

This course is designed to introduce students to the basic functionality and user interface of Microsoft Word 2019. In this course, students will learn the basics of saving and opening documents and review the interface. Students will practice text navigation, selection, entry, and various other text formatting and editing commands and features. Additionally, students will work with bulleted and numbered lists, tables, and their various features and options. Students will also work with graphics and the various tools available in Word 2019 to format and edit them. Lastly, this course will cover various options for viewing documents, proofing options for documents, and settings to prepare documents for distribution and publication.

Microsoft Word Level 2:

This is the second level course in the Microsoft Word 2019 series. This course expands upon the topics covered in the Word 2019 Level 1 course. In this course, students will work with, create, manage, and customize Styles, Templates, and Themes. Students will also work with various types of data in Word using Tables, advanced Copy and Paste commands, and Charts. Students will then review advanced document layout options in Word and various collaboration tools. Lastly, students will work with graphic elements such as pictures, text boxes, shapes, the Drawing Canvas, SmartArt, Text Effects, Typography Effects, WordArt, and Equations. Additional graphic element features such as grouping, layering, and moving objects will also be covered.

Microsoft Excel Level 1:

Microsoft Excel is one of the major workhorses in the Microsoft Office suite of applications and arguably the most widely used Office product. A solid understanding of how to use this program is vital to nearly everyone in most industries today. This course is designed specifically to teach you the fundamentals of Excel and give you the skills you need to begin to create and manipulate worksheets. Specifically, you will understand how to create, save, enter data, and print spreadsheets in addition to learning how to create formulas and use functions to calculate in Excel. You will learn how to enter data, format spreadsheets, manipulate columns and rows, add headers and footers, and use page setup options to prepare them for printing. You will also learn how to handle large worksheets or multiple workbooks, use styles and themes, insert various graphic objects, and options for proofing your workbooks.

Microsoft Excel Level 2:

In this course, students will learn how to link workbooks and worksheets, work with range names, sort and filter range data, and analyze and organize with tables. Students will also apply conditional formatting, outline with subtotals and groups, display data graphically with charts and sparklines. Additionally, students will also understand PivotTables, PivotCharts, and slicers and work with advanced PivotTables and PowerPivot features.

Microsoft Outlook Level 1:

This course is designed to teach students the basics of Microsoft Outlook 2019 and help them gain familiarity with the Outlook environment and basic functionality. Students will learn the basics of email, how to use the Help feature, how to create and send messages, and how to work with attachments. Students will also learn organizational techniques through the use of folders, views, categories, flags, and searching. Additionally, students will review printing options, automatic replies, contact creation and management, calendar use and management, task and note creation and management, message options, and email signatures.

Microsoft Outlook Level 2:

In this course, students will expand upon their existing knowledge and learn and use advanced features of Microsoft Outlook 2019. Students will modify and manage message options, track and delivery options, voting options, contact options, calendar options, and other advanced Outlook features. Students will also review rules and automation, cleanup commands, sharing options, advanced graphic options, junk mail options, import and export features, and how to back up their Outlook data.

Microsoft PowerPoint Level 1:

In this course, students will get started with PowerPoint 2019 and become familiar with the Ribbon, interface, and navigation options. Additionally, students will create a presentation and work with various features and commands to make it easier to work in PowerPoint. Students will also review presentation editing options, text formatting options, various graphic options and insertion methods, how to add, edit, and format tables and charts in a presentation, and various presentation preparation and delivery options.

Microsoft PowerPoint Level 2:

In this course, students will learn the various collaboration tools in Microsoft PowerPoint 2019 such as reusing slides, creating slides from Word, and working with Excel. Students will learn to utilize the power of Slide Masters, create custom themes, and design custom templates. In addition, students will learn to create exciting presentations by animating text and objects, add slide transitions, and use advanced graphic features including SmartArt, and audio and video. Finally, students will present like a pro by using advanced presentation features including annotations, hyperlinks and action buttons, timings, recordings, and creating videos, and review additional advanced slideshow options.

Microsoft Visio Level 1:

This course teaches the basic functions and features of Visio Professional 2019. The primary focus is to get acquainted with creating the different diagrams using the stencils and templates. You will learn how to draw basic shapes and compound lines and arrange objects. You will also learn how to create diagrams, work with text, and apply formatting. Finally, you will create organization charts and brainstorming diagrams, set shape properties, and work with pages.

Skype for Business: 

This course is designed to teach users about instant messaging with Skype for Business (formerly Lync). Users will learn about contacts, groups, meetings, and various presentation capabilities.

Microsoft Office 365 Overview:

This course is designed to give an overview of Office 365 features, functionality, and navigation of the online environment. Microsoft Office 365 is a productivity suite that allows a user to access many of the Office tools and features online from any device with an Internet connection. It helps facilitate sharing and collaboration. Learn to sign into Office 365 from anywhere and navigate the Office 365 environment. Learn to customize the environment to your specifications and download the Office apps to your mobile device.

Microsoft Office 365 OneDrive: 

This course is designed to teach students about Microsoft OneDrive. OneDrive is a cloud-based storage warehouse allowing users to save and access files on the go from any device with an Internet connection.

Microsoft Office 365 Core Applications:

This course is an introduction to the Microsoft Word, Excel, and PowerPoint Online apps as part of the Office 365 suite of products.

Microsoft Office 365 Sites:

This course is an introduction to Office 365 Sites. Upon completion of this course, users will have a basic understanding of Sharepoint Sites and Sites structure, navigation, libraries, searching, newsfeeds, views, permissions, and organization. Students will learn the differences of Libraries and Lists and how to create different kinds of Libraries and Lists, add files to Libraries, add items to Lists, learn to use the Newsfeed to keep abreast of action on the site, and create and customize Views. In addition, students will explore Site and content organization, understand navigation of sites, search for content, and learn the basics of Permissions.