IT Helpdesk Administrator Certification Training Program—Frequently Asked Questions
An IT Helpdesk Administrator sets up desktop and mobile equipment, manages computer networks and troubleshoots technical issues. They assist employees with hardware and software problems and handle the organization’s telecommunications. Their role is essential across industries to keep technology systems running smoothly.
The career outlook for IT Helpdesk Administrators is very positive, with available jobs expected to grow by 5% over the next ten years.
Salaries can range from $45,000 to $121,000 annually, depending on experience, location and specific company needs.
To become an IT Helpdesk Administrator, you can enroll in a program like MedCerts, which offers specialized training in IT. A high school diploma plus relevant IT certifications, like CompTIA A+, are one path to a career in the field. MedCerts training program prepares you for the A+ certification.
In the MedCerts online IT Helpdesk Administrator certification training program, you will learn a comprehensive range of skills, including:
Installation & PC building
System upgrades & repair
System configuration & troubleshooting
Problem diagnosis and preventative maintenance
Maintain a wide range of networking technologies
Proficiency in networking administration and support
To enroll in the MedCerts’ IT Helpdesk Administrator program, you will need a high school diploma or GED, internet access, course registration and payment.
Tuition is competitively priced at $4,000. The cost includes all of your materials and registration fees.
Yes, payment plans are available as low as $346 per month. Additionally, students may qualify for government funding and scholarships.
While MedCerts does not offer financial aid, students may be eligible for options through government grant-funded programs like:
The total program duration is 12 weeks if completing 15-20 hrs of coursework per week.
The program is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.
Yes, the program includes a strategic exam preparation process, the cost of the national certification exam and dedicated Student Success Advisors to provide tailored support based on performance.
The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by MedCerts.
Some MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
We’re not institutionally accredited as a training provider, but the certifications you’ll earn in this program are accredited through the exam-issuing authority, CompTIA. So while our school itself doesn’t hold accreditation, you’ll earn an accredited certification upon passing your national exams.
