Healthcare Administrative Professional: A Day in the Life - MedCerts

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Want a meaningful, engaging career in high demand across the country? Consider allied healthcare administration.

Allied healthcare administration is a set of roles and responsibilities that keep medical offices on their feet. Depending on the setting and its needs, a healthcare administrator might be responsible for patient scheduling, medical billing, record-keeping, and much more.

A day in the life of a healthcare administrator is fast-paced and never dull. Here's what to expect.

Advocating for Patients

As an allied healthcare administration professional, you'll often be the first line of communication between patients and the medical office. You'll hear patients' needs and concerns, many of which will directly impact the care they should receive.

Part of your job will be communicating those needs to the clinical staff. You'll make notes and keep thorough records, so nothing slips through the cracks.

Juggling Different Tasks

Medical offices rely on the diverse skillset of their administrators. Expect to take on various responsibilities related to your training and experience.

Depending on your role in the office, that might mean:

  • Scheduling appointments

  • Updating medical records

  • Contacting insurance companies

  • Processing out-of-pocket payments

  • Maintaining supply inventory

If you complete the Allied Healthcare Professional program at MedCerts, you'll also study pharmacy technology and prescription processing so you can support pharmacies.

Support Clinical Staff

A healthcare administrator's primary role is to uphold patients' quality of care. You'll be "on call" to support doctors, nurses, physicians' assistants, and other clinical professionals when you're in the office.

You'll need top-notch communication skills and the ability to work with many different personalities. MedCerts training will help you develop these essential soft skills. You'll learn to listen well, ask intelligent follow-up questions and collaborate with various care team members.


Things happen fast in the medical profession, so you'll need to be flexible. You never know when an emergency or a clinical staff member will need your help immediately. You'll learn to respond quickly to requests and learn to juggle urgent needs with your regular to-do list.

Focus on the Details

Allied healthcare administration keeps medical offices running like well-oiled machines. A significant part of your job will be keeping the practice's paperwork up to date and in the right places so bills get paid, and patients get the information they need.

You'll do much of your work behind the scenes, such as:

  • Processing insurance information

  • Filing paperwork

  • Organizing patient files

  • Compiling patient handouts

  • Paying office bills

You'll need to be detail-oriented and committed to doing things correctly. When things go off without a hitch, you'll be the one responsible.

Getting Started with Career Training

If you're ready to start your career in allied healthcare administration, your first step is to find a training program. MedCerts offers a certification-focused Allied Healthcare Professional training program that students can complete in as little as 33 weeks.

Students who complete the program are eligible to sit for several practical certification exams, including Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Records Specialist. These nationally-recognized credentials can launch your career and help you land your first role.

MedCerts education consultants are here to help you get started. We'll talk you through the details of the program and set you up with the right payment strategy.

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Written by MedCerts Team
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Published on December 27, 2022


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