IT Helpdesk Administrator: Program Snapshot + Roadmap

If you want to combine an interest in networking technology with helping people, becoming an IT Helpdesk Administrator could be the right career for you. According to the US Bureau of Labor Statistics, it’s a healthy field to be in, with 9% expected growth from 2020 to 2030.

What Is an IT Helpdesk Administrator?

IT Helpdesk Administrators assist people with information technology (IT) problems and can assist with various IT tasks such as installing programs and managing computer networks.

Benefits of Becoming an IT Helpdesk Administrator

Since any organization with a network of computers will need help with IT, this role is available in many different settings. You could work at your local library, at a hospital, or at a finance firm. It’s also a job that will likely continue to be in demand in the future.

The MedCerts IT Helpdesk Administrator Program

The MedCerts IT Helpdesk Administrator Program is designed to help you start your career in IT. In just 18 weeks, you’ll be equipped with relevant skills and the potential to earn two industry-recognized certificates.

Program Costs and Requirements

The program costs around $4000 if paid in full upfront but payment plans ranging from 4 to 18 months are available. To enroll, all you need is a high school diploma or GED, a web browser and internet connection, and tuition.

Coursework

Throughout the IT Helpdesk Administrator program, you will gain the skills needed for an entry-level IT position, whether that’s at a small business or a large corporation. Following are the courses you'll take.

Microsoft Office Series III

Microsoft Office software is ubiquitous in office environments, and IT professionals are expected to know its programs well. Taking this course prepares you to be proficient in the Word, Excel, Outlook, and PowerPoint programs as well as Microsoft 365.

A+ Comprehensive

The A+ Comprehensive is a primer in the fundamentals of information technology. Importantly, this course also covers professionalism and communication skills expected of IT professionals who may work at a help desk.

Network+

The Network+ course builds on the knowledge gained in A+, preparing you to manage corporate network infrastructure.

Eligible Certifications

Completing the above coursework qualifies you to take two certification exams issued by the Computing Technology Industry Association, or CompTIA. The testing fees for the following certifications are covered by your MedCerts tuition.

CompTIA A+

The CompTIA A+ Certification demonstrates, among other things, your ability to identify and use hardware, install an operating system, and use the command line.

CompTIA Network+

A CompTIA Network+ Certification demonstrates to businesses your ability to manage IT infrastructure on any platform. This includes skills such as troubleshooting network issues and configuring network settings.

Take the First Step in Your Career in IT

If you’ve been thinking about a career in IT but were too intimidated to begin, this is your push! With a few months of dedicated study, you have the potential to earn two industry-respected certifications that will make your resume stand out. And when you choose to enroll in a MedCerts program, you get more than high-quality online courses — you get access to personalized support with a MedCerts Career Coach.