This triple certification program provides the skills of a Registered Behavior Technician, Certified Medical Administrative Assistant and Customer Service Professional.
*PLEASE NOTE: This training program is based on the Registered Behavior Technician Task List (2nd ed.) and is designed to meet the 40-hour training requirement for RBT credential. The program is offered independent of the BACB. There are additional requirements (outside of training and examination) mandated by the BACB for those on the path to earning the RBT designation. Visit www.bacb.com/rbt for more information.
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CMAA, RBT, CSC
Avg. Starting Salary
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What does a Behavior Technician do?
A Registered Behavior Technician (RBT) works in clinical settings under the supervision of Board-Certified Behavior Analysts (BCBA) to provide treatment plans for patients like autistic children or developmentally disabled adults. The field is focused on science and human behavior and how to alleviate problematic behaviors in individuals. You may also work in schools or home settings to assist patients in reducing problematic behaviors or learning daily living skills.
Entry Level Jobs Available In The US
According to Burning Glass jobs data, Behavior Technician will see available jobs grow 23.1% over the next ten years
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Pay in Full
One Time Payment
Pay in full, up front.
Get the most value out of your education and focus on your studies instead of making monthly payments.
Starting with just $300 down!
Pick the payments that fit your life (or budget). Plans range from 4 to 12 months with 0% interest rates available!
Final pricing is given at time of purchase and may vary from the example pricing given above.
MyCAA, Army Credentialing Assistance and Workforce Grants
MedCerts offers financial aid options through MyCAA, WIOA, and Army COOL. You must be a Military spouse, active duty Army, Reserves, or National Guard member, or WIOA eligible job seeker to receive aid.
Training OptionsBehavior Technician and the Medical Office
MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career
Two and Four Year Colleges
Other Online Programs
Program & Tuition Cost
Up to $20,000
Exam Fees, Books & Materials
Up to $750
Up to $750
Career Ready In
Set Class Schedule
None - 100% online
None - 100% online
Exam-tailor + soft-skill training to build well-rounded careers
Exam-based + prerequisites and electives to meet credit hour requirements
Personal Student Advisors, Subject Matter Experts & 24/7 support
Professors - scheduled office hours
1-1 Coaching + Career Toolkit to prepare for a lasting career
Access to Career Services Dept.
3D animations, immersive environments, interactive activities, game-based learning
Typically videos & presentations
This table is for reference only. Actual prices, durations and features may vary. Pricing is based on full-cost tuition for a Medical Assistant or similar program before any financial aid.
Loved by students
Over 1000 Student Reviews
“After I signed up for the course, my advisor often contacted me and answered my questions with patience and professional. I encouraged and supported me when I had any difficulties time, I like their courses, l learn a lot of knowledge about the medical area,if there is a chance, I will come back to choose other courses.”
Behavior Technician and the Medical Office
If you have a love of psychology and behavioral health, a behavior technician role provides a good balance of both. Our Behavior Technician and the Medical Office certification program sets you up to begin your career with the skills to thrive and earn your credentials as a Registered Behavior Technician (RBT), Certified Medical Administrative Assistant (CMAA) and Customer Service Certified (CSC).
Through the MedCerts RBT program, you will learn a series of documentation and protocol rules and regulations that have to be adhered to, not only for thorough records but also according to the Behavior Analyst Certification Board (BACB) guidelines and HIPAA regulations. You will study a list of subjects written by a licensed BCBA-D (Board Certified Behavior Analyst - Doctorate) and BCBA in order to learn the material needed to test and pass the BACB RBT Certification exam. Both of these are extremely important – this course is offered as part of the RBT training and should be understood prior to taking the BACB examination for the RBT certificate.
Earning the Certified Medical Administrative Assistant (CMAA) certification opens doors for you to expand your career into medical offices, hospitals, clinics and more. With medical front office administration training, you will be able to understand medical terminology and have a better understanding of the diagnosis of your patients.
You’ll encounter a variety of individuals in the healthcare industry and having training in customer service will prepare you to handle any situation that comes your way. Each customer, patient, or client is critical no matter where you work, and no organization can afford to overlook or neglect the power of customer service skills. The Customer Service Certified credential will prove you have the skills necessary to provide top-notch customer service to patients, clients and customers.
In order to become a fully certified Registered Behavior Technician, you will be required to complete a 40-hour training before being eligible to take the RBT exam. After passing the exam, you’ll be qualified for a number of Behavior Technician related jobs as well as be responsible for direct contact with patients in various settings. These National Certifications demonstrate your expertise in ensuring the proper treatment of your patients, performing important tasks in doctor’s offices, hospitals, clinics and other healthcare settings, and providing excellent customer service.
*PLEASE NOTE: This training program is based on the Registered Behavior Technician Task List (2nd ed.) and is designed to meet the 40-hour training requirement for RBT credential. The program is offered independent of the BACB.
There are additional requirements (outside of training and examination) mandated by the BACB for those on the path to earning the RBT designation. Visit www.bacb.com/rbt for more information.
Learn how to provide the direct implementation of behavior-analytic services based on the BCBA’s recommendations
Comply with HIPAA/HITECH, OSHA, CMS and other healthcare regulations and laws, including the BACB
Work with patients who may have behavioral problems during treatment and be responsible for the direct implementation of behavior-analytic services
Teach patients language/communication, social skills, daily living/adaptive skills, pre-academic skills, and more while recording and analyzing data along with the BCBA
Work with patients and break steps into small skills, teaching one sub-skill at a time until mastery
Comprehend and define behavior clearly and set a measurement technique
Understand how to reduce/avoid behaviors while understanding the motivational operations behind their behaviors
Possess a foundational knowledge of various disorders in patients that can affect medical plans and treatments
Evaluate a medical office’s scheduling needs and appropriately book patient services
Accurately obtain patient information, verify insurance coverage, and prepare encounter forms
Correctly file medical records, and perform basic financial and other general office procedures
High School Diploma or GED
Web browser with internet connection
Course registration & payment
Expert-led video based training
eBook: Kinn's Medical Administrative Assistant
National Certification exam fee
Dedicated Student Success Advisors
Tailored support based on performance & behavior
Exam preparation process
Career Services Advisor
Customer Service Professional I
This module is a unique and entertaining course designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).
Appreciate why first-rate customer service adds value to every organization
Understand how to determine what the customer wants and provide confidence in your product
Know how to deal with complaints and apply the four core skills for high quality service
Create value and play a part in profitability through performance and productivity
Enhance your company's market position by demonstrating what differentiates your company from the competition
Registered Behavior Technician Training
This course satisfies the 40 hours of training required for becoming a Registered Behavior Technician (RBT), and follows the BACB task list, which is included in the supplemental materials as a reference. An RBT is a paraprofessional who practices under the close, ongoing supervision of a BCBA, BCaBA, or FL-CBA. This training course teaches evidence-based behavior intervention techniques and strategies for individuals including but not limited to: Data Measurement, Assessment, Skill Acquisition, Behavior Reduction, Documentation and Reporting, Professional Conduct and Scope of Practice. This online course is designed to give the learner a basic understanding of applied behavior analysis, functional behavior assessment tools, teaching methods, behavior change strategies, and ethical guidelines for therapists treating children and adults with autism and intellectual disabilities.
The training will cover all of the tasks and subtasks in the RBT Task List and the ethics requirements that have been designated as being relevant for behavior technicians. To obtain the RBT credential you must also complete a criminal background check, pass the RBT Competency Assessment, and pass the RBT exam. The training program is based on the Registered Behavior Technician Task List and is designed to meet the 40-hour training requirement for the RBT credential. The program is offered independent of the BACB. (For more information, please visit: https://www.bacb.com/rbt/).
Learn how to provide direct implementation of behavior-analytic services based on the BCBA’s recommendations
Teach children language/communication, social skills, daily living/adaptive skills, pre-academic skills, and more while recording and analyzing data along with the BCBA
Working with a children and breaking steps into small skills, teaching one sub skill at a time until mastery
Comprehend and define behavior clearly and set a measurement technique
Understanding how to reduce/avoid behaviors while understanding the motivational operations behind their behaviors
Introduction to Human Anatomy and Medical Terminology
This course is designed to familiarize the student with the language of medicine, through the study of prefixes, suffixes, root words, abbreviation, and pronunciation of words. The curriculum also includes an overview of anatomy and physiology in order to increase the understanding of medical vocabulary. Students will examine the organization of the integumentary, musculoskeletal, hematic, lymphatic and immune, and cardiovascular systems in the human body. They will become familiar with the medical terms that relate to the respiratory, digestive, nervous, endocrine, reproductive, and excretory systems. Students will also examine terms related to the sensory organs, with a concentration on the organs for hearing, sight, and smell. This course will prepare students to better understand spoken and written interactions in all medical environments.
Recognize the structure and function of the 11 body systems and their organs
Understand the medical language that is used to describe those systems
Analyze and understand medical terms by breaking down their word components
Appreciate the major diseases and conditions related to the human body
Apply your knowledge within the healthcare setting
Medical Office Procedures and Administration
This course will introduce the student to the Health care industry, its environment along with the day to day skill set and knowledge required to fulfill a position as a Medical Administrative Assistant. Modules include Professional Behavior, Communication, Law and Ethics, Law and Medicine, Daily Operations, Telephone Techniques, Appointment Scheduling, Correspondence, Computers, HIPPA Regulations, Records Management, Information Management, Basics of Coding, Health Insurance Basics, Professional Fees, Accounting and Bookkeeping, Banking and Financial Management, Practice Management, Marketing and Customer Service.
Follow HIPAA & HITECH Compliance Laws
Understand the different kinds of insurances and plans
Perform Medical Front Office Procedures
Provide Patient Education
Total Program Duration
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Behavior Technician and the Medical Office CareersJob Opportunities