This course is designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. After satisfactory completion of the course, students will have earned the Certified Customer Service Professional (CCSP) designation from the ICSA.

This course is designed to familiarize the student with the language of medicine, through the study of prefixes, suffixes, root words, abbreviation, and pronunciation of words. The curriculum also includes an overview of anatomy and physiology in order to increase the understanding of medical vocabulary. Students will examine the organization of the integumentary, musculoskeletal, hematic, lymphatic and immune, and cardiovascular systems in the human body. They will become familiar with the medical terms that relate to the respiratory, digestive, nervous, endocrine, reproductive, and excretory systems. Students will also examine terms related to the sensory organs, with a concentration on the organs for hearing, sight, and smell. This course will prepare students to better understand spoken and written interactions in all medical environments.

Phlebotomy is a comprehensive course with insight and focus on specimen collection for diagnostic testing in the healthcare facility, providing foundational knowledge required of an allied healthcare professional. Video-based lessons include fundamentals of phlebotomy with emphasis on infection control, safety, communication skills, patient care and preparation, venipuncture equipment and supplies, specimen collection, handling, transport and processing.

In this course, students are exposed to a variety of eLearning elements that allow for hands-on interaction with the screen for an engaging education. Simulations will provide the student opportunities to practice key phlebotomy skills performed in a medical facility. In addition to video-based instruction and simulation, a variety of other learning methods are utilized for engagement, entertainment and inspiration throughout training.

Electrocardiography is a comprehensive course with insight and focus on diagnostic cardiac testing in the healthcare facility, providing foundational knowledge required of an allied healthcare professional. Video-based lessons include the fundamentals of electrocardiogram performance, Holter monitor application and assistance with stress testing. An emphasis is placed on cardiac arrhythmias. Patient care, preparation and monitoring are addressed along with standard precautions and the Occupational Safety and Health Administration (OSHA). 

In this course, students are exposed to a variety of eLearning elements that allow for hands-on interaction with the screen for an engaging education. Simulations will provide the student opportunities to practice key electrocardiography skills performed in a medical facility. In addition to video-based instruction and simulation, a variety of other learning methods are utilized for engagement, entertainment and inspiration throughout the training.

Fundamentals of Patient Care is a comprehensive course that focuses on the current and evolving role of patient care in the healthcare setting.  Video-based lessons include fundamentals of patient care, compliance and safety, professional responsibility, infection control, basic emergency care, patient assessment and vital signs, and grooming/hygene.   Topics related to specific patient-types are also be addressed, including caring for older adults, pediatric, and special needs patients.  The course also details the importance of teamwork in the healthcare environment, and breaks down the various roles that professionals fill as it relates to patient care whether through supporting chonic conditions, emergency, or end-of-life care. 

Students are exposed to a variety of eLearning elements that allow for hands-on interaction with the screen for an engaging learning experience.  Clinical simulations will provide the student opportunities to practice key clinical skills performed in a medical facility.  In addition to video-based instruction and simulation, a variety of other learning methods are utilized for engagement, entertainment and inspiration throughout training.