This module is a unique and entertaining course designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types.  Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office.  No organization can afford to overlook or neglect the power of customer service skills.  The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool.  These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines.  Within each module, students are assessed on the topics covered.  Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).

Students learn the basics of Cloud Computing and gain the knowledge and skills to prepare for the CompTIA Cloud+ certification, which is part of the CompTIA Infrastructure Pathway. Students learn basic cloud concepts, models and terminology through engaging and entertaining video instruction. Students learn to analyze system requirements, troubleshoot capacity, automation, connectivity and security issues related to cloud implementations, and apply appropriate technologies and processes to ensure system performance. The course and certification are vendor neutral, and concentrate on concepts and operations that are inclusive of all cloud computing environments.

In this introductory course, students learn the basics of AWS. In fact, no prior AWS knowledge or experience is necessary to complete this course. AWS Essentials is designed to present students with an introductory look into the fundamentals of the Amazon Web Services cloud platform and ensure that students are proficient in identifying AWS terminology, concept, benefits and deployment options. Students will learn how to create an AWS account, configure access management and understand security measures, storage and database options.

This advanced level course prepares IT professionals to earn the AWS Certified Solutions Architect - Associate exam. Students learn how to optimize the AWS Cloud by understanding how AWS services fit into cloud-based solution. After completing this course, students will be prepared to design, plan and scale AWS implementations. Students learn how to evaluate cloud application requirements and make architectural recommendations for implementation, deployment and provisioning applications on AWS. Students will also prepare to provide best-practices guidance on the architectural design across multiple applications, projects or the enterprise. Additionally, students can expect to gain comprehensive knowledge about leveraging AWS Managed Services to enable better flexibility and resiliency in an infrastructure.