This course is designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. After satisfactory completion of the course, students will have earned the Certified Customer Service Professional (CCSP) designation from the ICSA.

This set of courses will provide the range of skills needed to create professional-quality documents within an office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, and how to organize, calculate and analyze information in Microsoft Excel.

The CompTIA PenTest+ course will provide students with the fundamental skills and concepts surrounding penetration testing, vulnerability assessment, and vulnerability management on a variety of systems and devices. Students learn to perform security assessments on desktops and mobile devices as well as cloud, loT, industrial and embedded systems. The PenTest+ course covers the tools students will need to scan networks, crack passwords, analyze and intercept traffic, discover code vulnerabilities, and compromise resources.

By working in a virtual environment, students practice their pentesting skills using tools such as Oracle VM manager, Kali Linux, Metasploitable, and DVWA. Students will identify security weaknesses and manage system vulnerabilities and be trained to ensure that existing cybersecurity practices, configurations and policies conform with current best practices. Students will be prepared to attempt the CompTIA PenTest+ exam, which focuses on offensive penetration testing and vulnerability assessment by launching attacks on systems, discovering vulnerabilities and managing them. This course is comprised of 5 lessons that are directly aligned with the 5 knowledge domains that comprise the PenTest+ exam.