6 Weeks

Program Length

7.3 Million

10 year Job Growth

$29,000

Avg. Starting Salary

Issuing Authority

Issuing Authority International Customer Service Association

The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. They are the leader in recognition of both individuals and organizations that provide superior customer experiences.

CCSP Certification detail

Certification Training Options ForAdministrative Customer Support Specialist

MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career

MedCerts Two And Four Year Colleges Other Online Programs
Program & Tuition Cost $4000 average Up to $20,000 $3000 average
Exam Fees, Books & Materials Included Up to $750 Up to $750
Job Ready In 3-6 months 24-48 months 3-6 months
Schedule/Flexibility On-demand 24/7 Set Class Schedule On-demand 24/7
Travel Requirements None - 100% online On-Campus Classrooms None - 100% online
Student Support Personal Advisors - text/call/email access Professors - scheduled office hours Support Inbox
Career Coaching Exam-tailor + soft-skill training to build well-rounded careers Exam-based + prerequisites and electives to meet credit hour requirements Exam-specific only
Content Delivery 3D animations, immersive environments, interactive activities, game-based learning Professor lectures Varies - typically videos & presentations

This table is for reference only. Actual prices, durations and features may vary. Pricing is based on full-cost tuition for a Medical Assistant or similar program before financial aid.

CCSP Certification. Skill Gained

  • Appreciate why first-rate customer service adds value to every organization
  • Master effective business communication, through email, phone and in-person communication
  • Know how to deal with complaints and apply the four core skills for high-quality service
  • Understand how to determine what the customer wants and provide confidence in your product
  • Establish trust, credibility, rapport and match your products and services to customer needs
  • Discover and strengthen their “voice image” for an unstoppable first impression
  • Use the Web as a tool, and to use exploratory questions to quickly identify customer needs

CCSP Career PathwaysAttainable Jobs

highest Paying

Customer Service Specialist

Customer support specialists provide service or product information, solutions and relevant details to customers.

$24000 - $44000
Estimated Salary

highest Paying

Administrative Assistant

An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. They coordinate and maintain records for staff office space, phones, company credit cards and office keys, and they create and modify various documents using Microsoft Office

$29000 - $56000
Estimated Salary

highest Paying

Receptionist

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.

$22000 - $39000
Estimated Salary

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Best Place To Get Certified

“I loved taking my courses with Medcerts. I like the fact I'm not set with a specific time and day to do my course work. Courses are easy to navigate and get through. I love working with my Students advisor, she was awesome always reaching out to encourage me as well as check up on me to see if i was having any issues. Over a great play to get your certification and know you will know what your doing when your done.”

Tara S